Operations | Monitoring | ITSM | DevOps | Cloud

Having a stellar customer service team is useful, but status pages can improve this experience for your customers and end users. Discover three ways status pages can improve customer service.

Companies all over the world are realizing that to look professional to their users they need to take control of how they communicate system incidents or maintenance updates. The best way of course to do this is through a beautifully presented status page.

This post was written by Michael Knighten, Founder & COO of Sleuth There are some similarities between deploying continuously and driving in the fast lane. When driving, you need to be always on the alert, proactively looking down the road for potential hazards. When you see them, you need to be able to react immediately, hit the brakes, and change course nimbly.

If you’re wasting precious time and resources responding to customer emails and phone calls whenever an incident arises - now sounds like a good time to set up your very own status page! A Statuspal status page is a professional and effective way to communicate incidents and maintenance updates internally for your team or publicly to your customers. You would be right in thinking that there are many options available and one of the largest operators in the market is Status.io.

Here are the latest StatusHub updates for the last 3 months and news on the progress of our new control panel.

Following our latest updates, which, from now on, we’d love to share with you regularly, we’re happy to announce last month’s news. There’s always space for improvements while doing necessary maintenance, so let’s take a look at it.

Yesterday April 8th 2021 at around 22:00 UTC, Facebook experienced a major outage where Facebook, Messenger, WhatsApp web and Instagram were down, lasting for as much as 3 hours. This was reported at Facebook’s status page, which was a good example of how to communicate and incident.