Operations | Monitoring | ITSM | DevOps | Cloud

How Fragmented Data Breaks AI Strategy feat. Sterling Parker, Ivanti

Your AI is only as good as the data it sits on — and fragmented IT data isn't just inefficient; it's dangerous. Watch Ivanti's Sterling Parker, SVP of Global Solutions and Services at Ivanti, explain why a unified IT platform and a clean system of record are the true foundation of secure, scalable AI.

Never Miss a Device: Achieving Continuous Patch Compliance in an Era of Persistent Threats

Does your organization achieve 95% or greater patch deployment success, as demanded by SLAs and regulatory frameworks? Odds are you don't, as most organizations only hit the 90% mark due to common issue: Devices that miss scheduled maintenance windows leave IT teams like yours scrambling to manually, reactively close compliance gaps.

To Up-Level Your Security Maturity, Rethink Your Vulnerability Remediation Capabilities

Security teams are drowning in vulnerabilities. We’re talking tens of thousands of findings per quarter. Hundreds of thousands at larger organizations. Today's IT environments have no boundaries and span across every OS platform. Managing and securing that estate in a linear fashion is no longer viable, and neither is a vulnerability remediation process that treats every fix as a simple, low-impact task.

The "Secret" Angle: The Automation Strategy Behind Morgan Sindall Group's IT Success

Morgan Sindall Group is a leading UK construction and regeneration group with a turnover of over £4.1 billion. The group operates through several specialized divisions: They have leveraged Ivanti's solutions—specifically Ivanti Neurons—to modernize their IT service management (ITSM) and asset management. By integrating these tools, they've been able to automate manual processes, improve visibility across their complex infrastructure, and enhance the digital employee experience for their diverse workforce.

More Results, Less Busywork: The AI Agent that Works for All

Raise the bar for how your IT team operates by going beyond the AI basics. Ivanti’s agentic AI delivers autonomous, goal-oriented support with multi-agent collaboration. Think fewer menial tasks for IT, more opportunities for faster resolutions and elevated employee experience. Discover how Ivanti Neurons AI Self-Service Agent benefits everyone: IT teams: Reduce repetitive work, get AI-powered guidance and spend more time on meaningful projects that power innovation and business outcomes.

Transform IT with Agentic AI: the Dawn of Accelerated, Autonomous Service

The IT service management (ITSM) industry stands at a real inflection point. For decades, service desks have operated on a fundamentally reactive model — employees face problems, submit tickets and wait for human analysts to diagnose, triage and resolve their issues. Automation improved throughput within that model, but it never challenged the model itself.

The Messy Truth About AI Data Management (And What to Do About It)

Data will always be unclean. It's just a matter of degree. I internalized that on day one of my master's program in data science, when a professor warned us that roughly 80% of our time would go to preprocessing and cleaning, not building models. Years later, as Principal Product Manager for AI, ML and Analytics at Ivanti, I've found the guidance holds up remarkably well in practice.

Ticket Taker to Team Leader: Managing an Agentic IT Workforce

The promise of AI in IT service management has been circulating for years. Chatbots that deflect tickets. Virtual agents that answer FAQs. Automation that routes requests. These are useful, but probably not the dream-state you were originally sold. What's different today is the arrival of agentic AI: systems that don't just respond to instructions but reason, act, and adapt across multi-step workflows with real consequences. The question for IT leaders is no longer whether to adopt agentic ITSM.

We're in a Patch Apocalypse. That Means These Three IT Excuses Won't Work Anymore.

On April 7, Anthropic announced that its Claude Mythos Preview model had autonomously identified thousands of high- and critical-severity zero-day vulnerabilities across every major operating system and every major web browser. Over 99% of them were unpatched the day of disclosure. Two weeks later, on April 21, Mozilla said it had used the same model to find and patch 271 vulnerabilities in the latest Firefox release.