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Asset Management

The latest News and Information on Asset Management, Device Management and related technologies.

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SmartCenter Delivers Digital Experience Insight

Almaden, Inc's IT Asset Management (ITAM) product, SmartCenter™, now takes advantage of tight integration with Almaden's Collective IQ® (CIQ®) solution, focused on Digital Experience Management. A hallmark of SmartCenter™ is its ability to collect, clearly present, and comprehensively manage device and software details pertaining to a company's IT assets. It helps IT to track assets and their effective usage, plan budgets, troubleshoot employee issues, and more. The intent is to create a smoothly functioning, cost-effective digital environment.


7 Steps For a Successful GRC Implementation

Keeping your organization thoroughly protected involves a number of different activities that fall under the domain of Governance, Risk, and Compliance (GRC). The framework addresses aspects that go from regulatory requirements to cybersecurity threats. Under the realm of IT Asset Management (ITAM), the right ITAM tool empowers organizations to take control of their assets, manage risks, and stay compliant.

Discover the Future of Customer Support: AI-Powered Helpdesks! Infraon

Say goodbye to long response times and hello to personalized, efficient support available 24/7! Join us as we delve into the cutting-edge technology of AI-powered helpdesks, where artificial intelligence, machine learning, and natural language processing come together to optimize customer support. With data-driven insights and personalized interactions, businesses can elevate customer experiences and build lasting loyalty.

Proving DEX outcomes in real life #technology #cybersecurity

Trying to establish DEX KPIs is often a sticky point of the budgeting conversation. What can you point to when it comes to actual business impact and outcomes from your digital employee experience initiative? Tony Miller, Ivanti’s VP of Enterprise Services, explains his metrics and methods for proving DEX impact.

Digital employee experience- a fireside chat with an IT leader

Digital employee experience (DEX) is a hot topic across the IT community. So, we sat down with Ivanti’s VP of Enterprise Services, Tony Miller, for an honest discussion about DEX. And it wasn’t short of questions! In this fireside chat: What’s Tony's team at Ivanti doing to improve DEX of their users? What to look for in DEX tools and how to secure budget for the investment. Who should be part of a team leading DEX efforts internally? How to find balance between daily operations and long-term DEX efforts and get started on DEX.

"What made me invest in DEX"- an interview with an IT leader

Everywhere Work has heightened the need for improving the digital employee experience (DEX). Yet, 56% of IT professionals say that they don't have a high level of buy-in from their C-suites for a DEX initiative. This raises the question, how can IT teams secure buy in for their DEX initiatives and become a true strategic business partner? Tony Miller, Vice President of Enterprise Services at Ivanti, sat down to discuss recent research findings and what led him to become an internal ambassador for DEX.

Exploring the Realm of Helpdesks: Your Complete Guide | Infraon

Are you ready to delve into the captivating world of helpdesks? Join us as we'll take you on a step-by-step exploration of helpdesks. Learn about their pivotal role in troubleshooting, their exceptional ability to predict and prevent issues, and how they pave the way for quick solutions and delighted customers.

A stepbystep guide to planning and measuring digital employee experience - DEX

When budgets are closely scrutinized you need to justify every investment, especially the long-term one which results aren’t visible overnight. Digital employee experience (DEX), though a strategic initiative, may prove challenging to push forward without a clear roadmap or measurement of every step. During this 30min webinar we tackle how to plan your DEX initiative, step-by-step. We’ll discuss a staggered approach that instantly helps your IT and security operations, whilst improving DEX in the long term.