For some, change is something to look forward to. For others, it may be scary and anxiety-inducing. If the latter describes your organization, it may be time to rethink your change management practice. Changes are necessary in ITSM. Whether standard or an emergency, if IT changes are not successful, the business could suffer in the long run. Performing changes allows IT pros and business leaders to be proactive when risks arise to minimize disruption and keep employees engaged in the work that counts.