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The latest News and Information on IT Service Management, Service Desk and related technologies.

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SmartCenter Delivers Digital Experience Insight

Almaden, Inc's IT Asset Management (ITAM) product, SmartCenter™, now takes advantage of tight integration with Almaden's Collective IQ® (CIQ®) solution, focused on Digital Experience Management. A hallmark of SmartCenter™ is its ability to collect, clearly present, and comprehensively manage device and software details pertaining to a company's IT assets. It helps IT to track assets and their effective usage, plan budgets, troubleshoot employee issues, and more. The intent is to create a smoothly functioning, cost-effective digital environment.


7 Steps For a Successful GRC Implementation

Keeping your organization thoroughly protected involves a number of different activities that fall under the domain of Governance, Risk, and Compliance (GRC). The framework addresses aspects that go from regulatory requirements to cybersecurity threats. Under the realm of IT Asset Management (ITAM), the right ITAM tool empowers organizations to take control of their assets, manage risks, and stay compliant.


ServiceNow acquires Enable tech to improve health and safety management

I’m excited to announce that ServiceNow has acquired the ToolBox OH&S technology assets of Enable Professional Services, a ServiceNow Elite Partner and Fujitsu company based in Australia. ToolBox OH&S technology—native to the Now Platform—will help accelerate and scale existing health and safety solutions that enhance safety management practices and streamline incident prevention and response processes for both direct and indirect employees.


Data Transformation in the BFSI Industry: From Hiccups to High Performance

We’ve been watching the Banking, Financial Services, and Insurance (BFSI) industry’s rapid evolution over the last decade, and so much of it is thanks to advancements in database technologies. They're on a wild digital transformation journey, aiming to boost their operational efficiency, elevate customer experiences, personalize their services, and streamline everything across the industry.

Discover the Future of Customer Support: AI-Powered Helpdesks! Infraon

Say goodbye to long response times and hello to personalized, efficient support available 24/7! Join us as we delve into the cutting-edge technology of AI-powered helpdesks, where artificial intelligence, machine learning, and natural language processing come together to optimize customer support. With data-driven insights and personalized interactions, businesses can elevate customer experiences and build lasting loyalty.

Proving DEX outcomes in real life #technology #cybersecurity

Trying to establish DEX KPIs is often a sticky point of the budgeting conversation. What can you point to when it comes to actual business impact and outcomes from your digital employee experience initiative? Tony Miller, Ivanti’s VP of Enterprise Services, explains his metrics and methods for proving DEX impact.

Put humans in the loop to generate real value from generative AI

Generative AI has shaken up the business and tech world, but the best tech relies on world-class talent to address the fundamental problems that haven’t been solved yet. At ServiceNow, we know the most constructive and value-creating strategies for generative AI are grounded in embedding human experience and expertise into the core capabilities.

Digital employee experience- a fireside chat with an IT leader

Digital employee experience (DEX) is a hot topic across the IT community. So, we sat down with Ivanti’s VP of Enterprise Services, Tony Miller, for an honest discussion about DEX. And it wasn’t short of questions! In this fireside chat: What’s Tony's team at Ivanti doing to improve DEX of their users? What to look for in DEX tools and how to secure budget for the investment. Who should be part of a team leading DEX efforts internally? How to find balance between daily operations and long-term DEX efforts and get started on DEX.

The IT Compliance Management Process: Steps, Roles, And Main Tasks

Compliance Management is the set of practices that keeps your organization safe and in order. Implemented effectively, it can increase colleague and customer confidence, reduce the potential for legal exposure, and support governance. The implementation process comes with its challenges, as you have to coordinate different teams and at the same time address a range of regulations and laws.