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Making your Contact Center Better: Three Things to Consider
For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications.
The Ribbon Difference - Our IP Wave Services Team
Ribbon's IP Wave Services portfolio supports you throughout all the phases of your network deployment. We customize the services to your needs and continuously adapt to new methods and operational efficiencies. IP Wave has a broad menu of services to make your solution complete.
Joni Roberts Joins Ribbon as Chief Marketing Officer
Extensive industry experience will enhance company message and global visibility.
IPoDWDM: Simplify and Save!
IP over DWDM (IPoDWDM) can have a large impact on the total cost of ownership of a network. Disaggregating the transponder solution, and installing the Digital Coherent Optic (DCO) directly in the router can both simplify the design and provide significant cost savings. With the advent of ZR+ optics, and advances in silicon chip efficiency, IPoDWDM is poised to become the new standard.
Ribbon's STIR/SHAKEN Solution Enables Unyc to Fulfill Regulatory Requirements, Protecting Customers from Bad Actors
Delivers increased trust by reducing malicious calls.
Ribbon Launches Ribbon Connect for Zoom
Simplifies and accelerates service providers' support for Zoom Phone's Bring Your Own Carrier (BYOC) solutions.
Securing the Enterprise from VoIP Network Attacks with Analytics
Voice over IP (VoIP) technologies and solutions have been widely adopted by consumers, businesses and service providers since the mid-2000s, but the rising popularity of remote work means businesses of all sizes are even more rapidly turning to VoIP for voice calls.