Operations | Monitoring | ITSM | DevOps | Cloud

People around the world depend on Managed Service Providers (MSPs) to keep their businesses running like clockwork, even as their IT infrastructure evolves. Keeping workflows efficient leads to higher profits, but this can be a challenge due to a mix of on-premise infrastructures, public and private cloud, and other complex customer environments. The shift to remote work in 2020 due to the COVID-19 pandemic has only made this more challenging for MSPs.

Here we are a full quarter into 2021, a year that took off in a huge way for us, and the momentum continues to grow strong. March was a monumental month, and now it’s a wrap. We released significant updates across the board in almost all areas of Moogsoft, including pushing innovation to newfound levels when it comes to the ease of integrating your metric and event data.

This is the fourth in a series of blog posts exploring the role that intelligent observability plays in the day-to-day life of smart teams. In this post, Sarah and company discover how AIOps gives them "the time to save time!"

Recently, there has been a steep rise in the research and utilization of Artificial Intelligence (AI). While AI once seemed like nothing more than a fantasy from a sci-fi movie, AI technology is now very much a reality in our everyday lives. Artificial intelligence and machine learning are involved in many of our daily tasks, from search engines that finish your thought, to pulling up directions in Google Maps, and how your Facebook and other social feeds are so perfectly catered to your interests.

A selection of live questions and answers from the audience of our recent webinar on how site reliability engineers can best leverage intelligent observability to monitor SLIs and SLOs, prioritize reliability over functionality, and more.

AIOps is fast changing from a technology that was viewed with skepticism to an industry-changing innovation responding to the challenges of managing multifaceted, hybrid IT environments. Recently, our partner Pinnacle Technology Partners (PTP) hosted a panel discussion entitled: “Improving IT Management & Automation with AIOps,” led by Gary Derheim, VP of Managed Services & Marketing at PTP who interviewed executives and technical experts from PTP and OpsRamp.

IT Operations teams are often the bedrock of the digital business, ensuring that processes and services continue humming smoothly as developers continue to evolve and increase customer value. But increasingly complex systems can flood them with alerts that get in the way of operators from doing their best work and paving the way for new, innovative services.