How to integrate ManageEngine ServiceDesk Plus with Endpoint Central (formerly Desktop Central)
Learn to easily integrate ManageEngine ServiceDesk Plus with Endpoint Central (formerly Desktop Central).
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Special report: Putting GenAI to work in the enterprise
Generative AI (GenAI) is on track to be the most powerful technology of our time. As such, it’s created quite a buzz. “Generative AI has awakened people's imagination for AI,” explains ServiceNow Chief Information Officer Chris Bedi. “AI has been around for a long time. People use machine learning models, but they couldn't feel and touch it like generative AI.
S2E2: Configuring automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023
In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to effectively configure automations on the GUI to deploy changes without causing collisions and to optimize different service desk tasks. We'll also show you how to bring in experts, customize timer actions, update stakeholders, and effectively carry out ITSM practices.
S2E2: Setting up automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023
In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to use effective automation on the GUI to optimize different service desk tasks. We'll also show you how to bring in experts, customize request timer actions, update stakeholders, and effectively carry out ITSM practices.
AI in field service: Using technology in the service of people
When customers need field service, the stakes are high, whether they’re getting started with a new product or service or something crucial to their business needs repair. These make-or-break moments influence customers’ long-term perception of your brand. Yet they're often complicated by internal system disconnects that require significant manual intervention.
Why The Pentagon Has The Worst IT Help Desk in The US Government - And How to Avoid it
No one wants to have the worst IT help desk, but someone has to. And the title was recently earned by the Pentagon. According to a survey, the Department of Defense (DoD) was the last in line regarding help desk support, behind 23 other federal departments. But how did it get there? And, more importantly, how can you avoid being the last in line? Let’s see.
Analytics Plus webinar: How to measure the success rate of help desk initiatives
Be it technological improvements or process-level changes, initiatives are routinely introduced into the help desk to improve operational efficiency. While some initiatives prove successful, others may fail. Breaking down the success rates of these help desk initiatives plays a crucial role in course correction and unearths avenues for target improvements. During this webinar, we will explore a step-by-step process to evaluate the success rates for the following help desk initiatives.
Using generative AI to improve customer support
We’ve all been there: at that frustrating moment when you have a problem or an urgent need and the customer support line is busy. Endless searching for answers turns up nothing that matches your predicament. That’s the friction ServiceNow teams are diving into headfirst to provide each of our customers satisfactory answers with promptness that matches the urgency they feel. Generative AI is helping the teams improve customer support at a rapid pace.
3 reasons to embrace low-code
Organizations face myriad challenges in IT, from managing ever-growing backlogs to maintaining competitiveness. In the face of such challenges, ServiceNow App Engine emerges as a beacon of innovation for organizations of all kinds. By harnessing the power of low-code development, App Engine can streamline processes and accelerate solutions with less complexity, cost, and risk—all on one platform.
Exploring the Benefits of IVR Technology for Businesses
In today's dynamic business environment, staying ahead of the competition necessitates using cutting-edge technologies that improve customer experiences, streamline corporate processes, and increase productivity. Interactive Voice Response (IVR) technology has significantly increased in popularity recently. IVR systems, which offer a smooth and automated contact experience, have completely changed how businesses engage with consumers.