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InvGate

InvGate Asset Management as an AMDB: CI Dependencies And The Complete Asset Record

Aug 21, 2026 By Ignacio Graglia In InvGate
Ask an IT administrator what they mean when they say they need a Configuration Management Database (CMDB), and more often than not, they are describing something else entirely: knowing what assets they have, who is responsible for each one, and what breaks if one of them fails. That is the job of the Asset Management Database (AMDB), the lifecycle record built to answer exactly those questions.
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InvGate

SOTI MobiControl Integration With InvGate Asset Management

Aug 20, 2026 By Ignacio Graglia In InvGate
A logistics company running 2,000 Android devices across 15 distribution centers manages that fleet through SOTI MobiControl, which pushes apps, enforces policies, and tracks location every day. None of that visibility used to reach the company's core IT inventory. The IT team filled the gap with a weekly CSV export that drifted out of date within days: a reassigned tablet kept showing under its old owner, and a decommissioned scanner stayed in the count for months after it was retired.
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InvGate

Built-in Action Connectors in InvGate Service Management: What They Do

Aug 19, 2026 By Natalí Valle In InvGate
InvGate Service Management includes a no-code workflow builder that helps teams automate processes such as onboarding, access requests, and offboarding. Built-in Action Connectors extend those workflows beyond the platform, allowing them to retrieve information from external tools or trigger actions in them instead of stopping when another system is involved. You can keep processes moving across the tools your teams already use, reducing manual steps and keeping related actions connected.
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How to Integrate Multiple Help Desks Into One ITSM Solution

Aug 19, 2026 By InvGate In InvGate
Managing separate help desks for different departments can make support harder to keep consistent. Each team may have its own processes, tools, and data, while employees have to figure out where to go for help. InvGate Service Management brings those teams together in one platform. IT, HR, Finance, Maintenance, and other departments can manage their services from the same place, with shared processes, centralized data, and a single point of contact for employees.
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InvGate

How to implement an internal employee technical support portal step by step

Aug 11, 2026 By Natalí Valle In InvGate
An internal technical support portal allows you to centralize tickets, requests, help articles, and workflows in a single location for the entire company. The goal is not only to optimize IT work but also to reduce the use of emails, direct messages, and other informal channels that often result in requests without follow-up and visibility. But implementing a portal doesn't guarantee that employees will use it.
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How to Enhance Your IT Asset Management Strategy With AI

Jul 31, 2026 By InvGate In InvGate
--- Most IT teams have more asset data than they know what to do with: devices, software, contracts, lifecycles, dependencies. The problem was never visibility. It's knowing what to act on. In this video, Matt Beran walks through four AI features inside InvGate Asset Management that are live right now and change how IT teams work with their IT inventory. You'll see how to: Together, these features turn Asset Lifecycle Management and hardware refresh planning from manual lookups into something the system surfaces on its own.
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InvGate

How to Set up Alerts For Critical And VIP Tickets

Jul 24, 2026 By Natalí Valle In InvGate
A critical ticket loses value every minute it sits in the same queue as routine requests. If the service desk waits for someone to recognize that it's a major incident or that it came from a VIP, the escalation has already started too late. When a business-critical ticket arrives, the platform should recognize the context, increase its priority, notify the appropriate teams, and trigger the right workflow without waiting for an agent to intervene.
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InvGate

InvGate Service Management Slack Integration: Support Without Leaving Slack

Jul 23, 2026 By Natalí Valle In InvGate
Most of your employees already spend their day in Slack. So when something breaks, when they need access to a tool, or when they just have a quick question for IT, the last thing they want to do is stop, switch context, open a portal, and fill out a form. That friction is exactly why so many issues never get logged, and why the ones that do often arrive late and half-described. The InvGate Service Management Slack integration closes that gap.
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