|
By Ignacio Graglia
Organizational Change Management is a crucial process that helps businesses navigate transitions and adapt to new circumstances. As organizations evolve, they often face the challenge of implementing changes that can significantly impact their operations, culture, and overall success. This article will explore the ins and outs of effective Organizational Change Management, providing insights and strategies that can help your organization thrive during times of change.
|
By Ignacio Graglia
Digital transformation is no longer just a buzzword; it's a necessity for businesses aiming to thrive in a rapidly evolving landscape. By integrating digital technologies into all areas of an organization, companies can fundamentally change how they operate and deliver value to customers. This transformation is not merely about technology; it’s about rethinking how businesses engage with customers, streamline operations and processes, and create value in an increasingly digital world.
|
By Ignacio Graglia
Standard Operating Procedures (SOPs) are the backbone of any well-run organization, providing a clear roadmap for employees to follow and ensuring consistency across all aspects of the business. By implementing effective SOPs, companies can unlock a world of benefits, from improved productivity and reduced costs to enhanced customer satisfaction and better risk management.
|
By Natalí Valle
Ever wonder what happens to all those old computers and smartphones when businesses upgrade their tech? It's not as simple as tossing them in the trash. Enter the world of IT asset disposition, or ITAD for short. This growing field focuses on responsibly managing the lifecycle of technology equipment, from reuse to recycling. It's a crucial process that balances data security, environmental concerns, and regulatory compliance. In this article, we'll explore the ins and outs of ITAD.
|
By Ignacio Graglia
Tools that simplify recovery processes are invaluable and this article is example of that statement. The new Microsoft CrowdStrike Recovery Tool is a new solution designed to assist IT and system administrators in swiftly addressing issues caused by the problematic CrowdStrike update that affected millions of Windows systems.
|
By Jorge Farah
On July 19 2024, there was a significant IT disruption caused by a faulty software update to the Crowdstrike Falcon Sensor for Windows systems. The update led to widespread system crashes and the "Blue Screen of Death" (BSOD), affecting numerous sectors globally, including major airlines, banks, and media outlets. The incident grounded approximately 1,500 flights in the United States, disrupted banking transactions, and caused various media services to go offline.
|
By Natalí Valle
You are probably already aware that managing changes within an organization is a complex yet crucial task. An effective Change Management strategy is essential if your business is looking to implement new technologies, optimize processes, or simply maintain operational stability. The key lies in adopting a structured approach that minimizes disruptions and maximizes benefits.
|
By Natalí Valle
Change Management is a common term among business leaders, but what does it actually involve? It's well known that organizations need to adapt quickly to stay competitive. This is where a Change Manager steps in. Transitional periods can be challenging. You could be implementing new software, restructuring teams, or rolling out new business strategies. Having a dedicated professional guide these change processes can make all the difference.
|
By Natalí Valle
One critical decision businesses face today n is whether to choose on-premise software or a cloud-based solution. On-premise software, which is installed and run on your own hardware infrastructure, provides a level of control and customization that many businesses find essential. However, it's important to weigh this against the potential costs and maintenance demands.
|
By Pablo Sencio
SLA compliance in IT is essential for keeping operations smooth and meeting customer expectations. It ensures service levels are consistently upheld, fostering trust and satisfaction. But what exactly are thy? How do we need to understand them within the IT world? When it comes to IT, keeping your promises isn't just good manners—it's crucial. That's where SLA (Service Level Agreement) compliance steps in.
|
By InvGate
We show you how to use Active Directory, Entra, Azure, Intune, and Windows features in InvGate Insight. Learn to sync users, manage cloud assets, track devices, handle Microsoft contracts, and deploy software. Learn how to effortlessly sync users, manage cloud resources, track devices, handle Microsoft contracts, and deploy software—all within InvGate Insight.
|
By InvGate
Done well, an ITIL Priority Matrix can decrease service downtime, improve customer and employee experience, and make request and change processes more efficient. In this video, we'll cover what a Priority Matrix is, how it works, and the pros and cons of using one. We'll also identify some essential concepts you need to be familiar with.
|
By InvGate
IT Inventory Management software, also known as Inventory Management systems or simply inventory software, consists of tools that enable you to track, manage, and monitor all hardware and software assets within your organization throughout their lifecycle. In this video, learn how to manage IT inventory, what an asset inventory should include, and the must-have features of IT inventory management software.
|
By InvGate
The US government has recently banned Kaspersky antivirus software. Starting September 29, selling the Russian firm's products or providing updates to any existing installations within the United States will be illegal. So, it'd be advisable to start searching for an alternative. Keep in mind that it should offer you similar capabilities, be in compliance with your business regulations, and fit into your IT budget.
|
By InvGate
The ITIL service lifecycle is a framework comprising all the processes needed to effectively manage the whole service lifecycle of any product or service offered by an organization. Its scope encompasses the entire lifecycle of IT services, from their initial concept to day-to-day management and operations and their final retirement. It is divided into five core stages or phases, each focusing on specific activities and processes.
|
By InvGate
Hardware Asset Management, or HAM, manages the hardware assets in your IT asset inventory. It's an essential part of IT Asset Management, monitoring your IT infrastructure (including desktops, laptops, servers, and network equipment) throughout its lifecycle, from procurement to disposal. A robust HAM strategy will play in your favor in multiple ways, including: Having a comprehensive SAM plan brings multiple benefits to your organization.
|
By InvGate
Software Asset Management, or SAM, is the practice that looks after your Software and License Management. It oversees the acquisition, management, release, deployment, maintenance, and eventual retirement of software assets. Having a comprehensive SAM plan brings multiple benefits to your organization, including: Discover how you can implement Software Asset Management in your company in this video!
|
By InvGate
Mobile Device Management is a set of tools and working practices for managing, monitoring, and securing mobile devices such as phones, tablets, and laptops. It allows IT colleagues to control device settings, implement security measures, and perform remote locking or data wiping if a device is lost or stolen. Effective MDM can transform how IT departments manage and support mobile devices.
|
By InvGate
IT Operations Management or ITOM is the function that manages all technology, hardware, and software services within an organization. ITOM includes providing IT infrastructure, Availability Management, Capacity and Demand Management, cost-control activities, and Security Management for all IT infrastructure and service assets. Incorporating a well-organized ITOM strategy comes with many benefits, including.
|
By InvGate
IT support provides technical support and assistance to customers and end-users. A dedicated team of IT professionals provides it, and it is usually accessed via a help desk. As you can imagine, there are multiple benefits of providing IT support: Typically, there are five IT support levels or tiers, each with its own complexity and skills.
- July 2024 (23)
- June 2024 (13)
- May 2024 (12)
- April 2024 (12)
- March 2024 (9)
- February 2024 (7)
- January 2024 (10)
- December 2023 (7)
- November 2023 (9)
- October 2023 (10)
- September 2023 (18)
- August 2023 (13)
- July 2023 (17)
- June 2023 (18)
- May 2023 (15)
- April 2023 (12)
- March 2023 (8)
- February 2023 (5)
- January 2023 (10)
- December 2022 (7)
- November 2022 (12)
- October 2022 (14)
- September 2022 (10)
- August 2022 (25)
- July 2022 (31)
- June 2022 (16)
- May 2022 (22)
- April 2022 (13)
- March 2022 (13)
- February 2022 (5)
- January 2022 (4)
- December 2021 (3)
- November 2021 (3)
- October 2021 (1)
- September 2021 (1)
- March 2020 (5)
- May 2019 (1)
- April 2019 (1)
- March 2019 (1)
From SME to large enterprises, InvGate improves IT support efficiency and customer experience with an integrated Service and Asset Management platform.
InvGate Insight, InvGate Manage, and InvGate Service are complementary IT management offerings designed to simplify and make life at work easier. Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.
It’s our mission to help our customers help their customers, through solutions designed to optimize service delivery and support across all areas of business. Our technology is driven by customer needs – where ITSM and ITAM best practices meet these needs in a practical and affordable way.
Our Products:
- InvGate Service Desk: Improve IT operations through workflow, automation, knowledge management, self-service, and advanced analytics capabilities.
- InvGate Insight: Bring together asset data and information from across all of your organization´s technology domains.
- InvGate Assets: Track and manage all IT hardware and software assets in a centralized and automated way.
Your Gateway For Better IT.