Operations | Monitoring | ITSM | DevOps | Cloud

Software deployment is a central task for IT teams in organizations of all sizes. The entire process of releasing software applications to end users can present a few challenges, as it encompasses a wide range of activities, that go from building and testing software, to packaging and deploying it. Effective software deployment is critical for ensuring that software applications are delivered securely, reliably, and efficiently.

ISO 27001 is the gold standard to follow for effective Information Security Management, and it is deeply related to IT Asset Management. In particular, the annex A.8.1 provides all the necessary information to manage your information assets properly. So, understanding the full scope of it is crucial to create an all-round ITAM strategy that will ensure all your assets are always fully protected.

As assets are the main object of the IT Asset Management practice, in order to take full advantage of it, it's essential to go deeper and implement a complete IT Asset Lifecycle Management. This is a complex process that goes from the request of the asset to its disposal, so it's important to design and apply a plan to ensure that every single step and requirement is addressed.

ISO 27001 states the necessary conditions that must be followed in order to ensure effective Security Management in your organization. Because the framework includes specific requirements regarding IT assets, knowing how to develop an asset inventory for ISO 27001 will help ensure that your information assets – both physical and non-physical – are adequately protected. As a result, your organization will be safer as well.

You know you're taking IT security seriously when you start looking at ISO 27001. Done well, it can be a game changer for your organization, since it has the power to level up your security, protect your information, and reduce risk. This article will look at how the ISO 27001 standard works and some of the main benefits it brings. Then we will explain how to implement the framework in your organization and the requirements for obtaining accreditation.

Two new zero-day exploits that affect the Chromium browser core were reported on April 14th. And since both Chrome and Microsoft Edge are based on it, Google advised to update the browsers. The vulnerabilities CVE-2023-2033 and CVE-2023-2136 can lead to remote code execution and have already been fixed. But that doesn't mean that's the end of the problem.

The main goal of IT Asset Management (ITAM) is to manage, control, and protect your IT assets throughout their whole lifecycle. In order for it to be successful, it's important to create an effective ITAM strategy, which will help you work more efficiently towards your goals and objectives, and get the most out of the practice. In this article, we will describe what an IT Asset Management strategy looks like and everything it should include, as well as the main benefits it will bring to your organization.

Total Cost of Ownership (TCO) often comes up when talking about IT management, but not everybody knows its full utility. Most of the time, the cost of an IT asset is only associated with its purchase or licensing fee. However, that’s not the only expense you should consider. There are several associated costs that affect the TCO – such as maintenance, support, and guarantee. So, it is particularly useful as it gives you a clear picture of how much you are investing in your assets.

The break/fix support system has been around since the beginning of IT support. It has remained the most popular model over the years for a reason: agents find it practical and straightforward. However, over the last few years, IT teams from around the world have been questioning its effectiveness and adopting new tools and strategies in order to build a more proactive support system.

Ready, set, go: when it comes to customer service, it's a race against the clock. Customers expect lightning-fast responses and complete solutions to their problems. But what happens when your help desk can't keep up with the pace? The answer is simple: frustration, dissatisfaction, and potentially lost clients. That's why measuring and improving Time to Resolution (TTR) is crucial. As a customer, there's nothing more irritating than dealing with a slow or ineffective help desk.