HR organizations safeguard some of a company's most crucial information – from insurance and benefits details to company policies, onboarding and more. An HR knowledge management solution is vital to streamlining those functions. Without the right HR knowledge management solution, dispersing knowledge and answering questions can take up too much of an HR team's time. That pushes more critical tasks down the to-do list.

In today's fast-paced business environment, professional services companies, including consulting firms and shared services organizations, face the challenge of managing vast amounts of information and expertise. Effective knowledge management is critical for these companies to maintain a competitive edge, streamline processes, and provide exceptional service to their clients. But what exactly is knowledge management, and why is it so vital for professional services companies?

Many organizations are pressingly concerned about the challenges of Knowledge Management as they struggle to create, share, use, and manage their knowledge and information effectively. Effective Knowledge Management is crucial for making informed decisions, innovating, and staying competitive. But how do organizations overcome the obstacles that prevent them from achieving their Knowledge Management goals?

A well-thought-out Knowledge Management strategy lays the foundation for capturing, organizing, and sharing knowledge across your organization.Think about the collective brainpower within your organization: The expertise, the experiences, the insights that make your team tick. How do you make sure that the lessons learned, the successes and the failures are shared, built upon, and used to drive growth? Developing a Knowledge Management strategy can be the key.

A Knowledge Manager is the person who makes sure valuable information is captured, stored and accessible across the organization. This article looks at the responsibilities, challenges and job market for Knowledge Managers, and how they work within an ITIL (Information Technology Infrastructure Library) framework, and what their role is in creating a knowledge based business.

Interest in generative AI has skyrocketed since the release of tools like ChatGPT, Google Gemini, Microsoft Copilot and others. Along with the hype comes concerns about privacy, personal identifiable information (PII), security and accuracy. Organizations are treading cautiously with generative AI tools despite seeing them as a game changer. Many seek the “sweet spot” – enabling benefits right now while identifying more strategic future uses, all without compromising security.

Knowledge is power. Especially when it’s a collection of knowledge about challenges in your specific IT organization. To streamline knowledge access for technicians, we’re adding Knowledge Base to our Alloy Navigator mobile app. IT specialists can now access the knowledge base on the go through the same mobile interface that they use to respond to and collaborate on tickets.

In the blog “How Generative AI Can Benefit Knowledge Management”, we looked at the benefits of AI to knowledge management to enhance the quality, automating the creation of content and enabling more engaging content. In enabling generative AI to become part of the knowledge management framework introduces concerns about accuracy, data bias, privacy and security. Now, it’s time to look at how we can make it work well together...