Operations | Monitoring | ITSM | DevOps | Cloud


How to streamline your ITIL incident management process

Are you trying to streamline your sluggish ITIL incident management? Maybe you’re facing challenges with incident routing, lengthy resolution times, or inconsistent team communication. If so, the IT Infrastructure Library (ITIL) can help you improve IT reliability and incident resolution. This blog unveils the secrets to optimizing your ITIL incident management processes to take your incident response from slow to stellar.

Applying the 7 Guiding Principles of ITIL 4 to the Service Desk

You may be familiar with the 7 guiding principles in the ITIL framework. You may not be as familiar with how you could apply the principles in your service desk configuration. Here are some common service desk scenarios demonstrating how to practice these guiding principles in your organization.

Modernizing ITSM with ITIL 4: Intelligent automation

Generative AI has the world thinking about automation now more than ever before. The Information Technology Infrastructure Library (ITIL) has prioritized it from the start. ITIL has advocated for automation as a transformative tool for organizations to deliver business value, accelerate change, and reinvent service configuration management. By handling mundane tasks, automation can empower people to do more innovative and effective work.

Modernizing ITSM with ITIL 4: CMDB & service configuration management

The shift of the Information Technology Infrastructure Library (ITIL) 4 from process to value helps IT service management (ITSM) service providers demonstrate business value and adapt to change so they can meet business needs and customer expectations and thrive in an ever-changing technology landscape. However, in the face of an increasingly complex digital business environment, managing the diverse components of IT service operations can be challenging.

Modernizing ITSM with ITIL 4: Change enablement

The Information Technology Infrastructure Library (ITIL) is a customer-centric framework that promotes governance, collaboration, and continuous improvement. At a time when IT service management (ITSM) is changing with new technology, shifting regulatory requirements, and decentralized teams, this is vital. We explored how the ITIL 4 service value system helps ITSM service providers generate business value through the creation, delivery, and continuous improvement of services.

COBIT vs ITIL: What are the Differences?

As companies expand their operations, they transition from ad hoc to strategic approaches in their quest for optimal IT service management. Frameworks like ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and Related Technologies) play pivotal roles in this endeavor.

Bridging the ITIL vs DevOps Mindset: CI/CD Best Practices for ITIL Organizations

DevOps practices in software development have revolutionized the way updates are released. However, many companies entrenched in ITIL practices find it challenging to seamlessly integrate with the DevOps practice of Continuous Integration and Continuous Delivery/Deployment (CI/CD). This is because ITIL focuses on stability, which suits older systems, while DevOps is ideal for modern setups with its agile, automated practices.

When should you upgrade to a CMBD

Have they somehow found unlimited budget for their every tech request? Do they have an uncanny ability to source the diamond-in-the-rough talent? Or, is it something else? As part of our inaugural State of Cybersecurity Preparedness research series, Ivanti asked 6,550+ cybersecurity professionals, leaders and end users what their cybersecurity teams will do in the next 12 months to secure their organizations.

The Service Portfolio in ITIL: What is it, And What's the Difference With The Service Catalog

The service portfolio helps you pull together your end-to-end service offering and make it more focused on customer outcomes. Done well, it can promote IT Service Management (ITSM) and make your services more visible. Defined in ITIL, this process broadens the view and incorporates IT services across their entire lifecycle. In the following post we will explore its full scope of practice and the benefits it can bring to service delivery and user experience across your organization.