Operations | Monitoring | ITSM | DevOps | Cloud

How to Position Your MSP as a Value-Add Partner

The market has shifted. Buyers of Managed Services today are better educated than they were 5 years ago, and MSPs now find themselves in an extremely competitive marketplace. Tackling this challenge requires reframing the conversations your business is having away from tech-heavy towards the value you can bring to the business. In this N-able Partner webinar N-able Head Nerd, Stefanie Hammond, and Patrick Layton, Vice President of Managed IT Services at Impact Networking discuss.

AWS re:Invent 2022 - Ubuntu and beyond: Securely managing open source on AWS

More and more companies are using open source. But how should it be secured? Similar or more urgent questions arise in the container world. Canonical is committed to securing open-source applications with not only Ubuntu but also a host of open-source applications for output (NGINX and Apache), runtime (Go, Node.js, and PHP), messaging (Kafka and RabbitMQ), data (MySQL, PostgreSQL, and Memcached) and observability and utilities (Prometheus and Grafana).

Using Squadcast's SLO Tracker | Error Budget | Setting up SLOs and configuring SLIs | Squadcast

With Squadcast, you can define and monitor Service Level Objects for your services. SLOs allow you to define and enforce an agreement between two parties regarding the delivery of a given service. A Service Level Objective (SLO) is a reliability target, measured by a Service Level Indicator (SLI), and sometimes serves as a safeguard for a Service Level Agreement (SLA). SLOs represent customer happiness and guide the development team’s velocity.

Introduction to Service Catalog | Service Ownership | Service Classification | Squadcast

To make service management a breeze, we bring to you our improved Service Catalog. The Service Catalog is designed to improve Service Classification and bring more transparency to Service Ownership within your org. This video explains how a consolidated summary of all active services from a single dashboard can help you better track your service health.

Building Firmware Teams in the Modern Era

Modern firmware teams need more than just firmware engineers to be successful. You need team members prepared for development and testing as well as post-launch responsibilities like monitoring if you want to scale your devices successfully. If you don't have some mix of hardware, electrical, software, cloud, DevOps and data engineers on your team, you might have to halt feature development while your firmware engineers spend time writing SQL queries to debug connectivity issues.