Operations | Monitoring | ITSM | DevOps | Cloud

The Best Ways to Make Your Business Agile During the Pandemic

Due to the situation with the pandemic, today companies try to forecast the future and formulate the best business strategy. How to plan business strategy development, if no one knows exactly what will happen tomorrow? Well, it's impossible to predict every little thing, but with the Agile approach in business, the company can adapt quickly to any changes.

Building an enterprise service desk with multiple service desk instances on ServiceDesk Plus

In this session of the #Masterclass: Advanced Series, we'll look at how enterprise service management (#ESM) works in ServiceDesk Plus. You will learn how to integrate and manage different instances for different business functions using ServiceDesk Plus' ESM features. Watch the video to learn the fundamentals of building your own enterprise service desk and running it efficiently with #ServiceDeskPlus.

Use Deployments in Jira to connect your CI/CD tool - Demo Den December

Gareth Wham, a Product Manager on the Jira Software team, gives an overview of the new Deployments in Jira view. Check out this demo to see how Deployments in Jira allows anyone on the team to get a real-time view of where a deployment is, across any CI/CD provider, as it moves through the pipeline.
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Is IT Prepared for a Hybrid Remote Workplace Environment?

Return to work is happening. After working remotely from home for months due to Covid, companies are now offering employees the option to return to their workplace. In a survey done by Google, 62% of its workers would like to return to the office at some point and see their work future as more flexible. This sentiment is catching up among the rest of the enterprises in Silicon Valley and the rest of America. The hybrid remote workplace model continues to be appreciated by employees seeking to spend more time with family and engaging with the office community.

It's Time to Think About Optimizing Teams Post-Pandemic

With the world attempting to return to normal, organizations that have embraced Teams need to think about how to get the most out of it however you will operate moving forward. The good news is all the firefighting and urgency and late nights trying to get the business operational is behind us. Home users are up and running, devices are connected, and the business now relies on Microsoft Teams to achieve its collaboration and communication needs.

What Is Help Desk Software?

Raise your hand if you’re in IT and you’ve at some point in your career worked on the help desk. That’s what we thought. As the front lines of support for technology-related issues in the company, the help desk plays a critical role in keeping employees and the business up and running. Laptop keeps freezing? Bluetooth keyboard won’t connect? Dreaded BSOD? When employees run into these issues, they need help fast.

SupportCenter Plus 11.0 demo: The help desk software for world-class customer support

The all-new #SupportCenterPlus 11.0 brings a brand-new UI, some exciting new features and functionalities that's sure to take your #customersupport several notches higher and provide unparalleled customer experience. In this webinar, we'll be doing a product walk-through while discussing all the key features along with it. Account and contact management: Deliver personalized services with a multi-tenant architecture for managing accounts and contacts.

Setting up a service catalog for your remote workforce with ServiceDesk Plus

In this video, we will be looking at how organizations can streamline employee onboarding with the various features available in the ServiceDesk Plus' arsenal. We'll be looking at a use case where a company is trying to onboard employees in a short time, and build a service catalog outlining the services available to users. Leveraging ServiceDesk Plus' automations, templates, request life cycles, and approvals, the company was able to accelerate employee onboarding and build a process that is easy to monitor and manage.