11 Tips to Select the Best Field Service Management Software

When you order something on e-commerce sites like Amazon or order food online, tracking your delivery is very seamless. It shows they have a field service management software in place, enabling you to track everything within your app. Reaching out to field service technicians like electricians and plumbers also involves managing and planning field service.


The 3 Secrets to a Great B2B Customer Support Team

Creating a great support team isn’t something that happens in a day, a week, or even a month. It’s a long-term goal for many companies, and even when they get there, it’s important to sustain that excellence over time, particularly as the company grows. The pressure to maintain a high level of support exists because of the impact the support team has on their business’ reputation.

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Top 15 Helpdesk Software and Ticketing Systems

The fierce competition existing in the market today is a result of the numerous choices available for customers. All they need is a click to switch brands. It’s that simple. Traditionally, product and price were the two elements that gave businesses a competitive edge. This is no longer the case. Increasingly, customers are valuing experience more than product and price. A recent study shows that customer experience is surpassing product and price in brand differentiation.


Working Anywhere With Egnyte: Organization Guide

Maximizing productivity from a remote environment, particularly if it’s a new arrangement, can be a multifaceted challenge. Enabling employees to plan out their time, optimize their workspace, and minimize distractions are all important, but another key part of ensuring continuity from anywhere is finding ways to be digitally organized, using the tools at their disposal to label, organize and secure content even outside of your organization’s four walls.


Build custom reports with the Easy Insight and Teamwork Desk integration

The new Easy Insight and Teamwork Desk integration lets you drill right down into your support data to give you detailed insights into both customer queries and team performance. The connection between the two apps pulls all of your Teamwork Desk data into Easy Insight so you can build your own custom reports and dashboards — or use some pre-built templates — to quickly pull the information that’s most important to your business.


Zoom promises to improve its security and privacy as usage (and concern) soars

What’s happened? Well, Coronavirus 2019 (COVID-19) happened. Okay, smart alec. I know about that. What else is going on? Well, because so many people are (wisely) staying at home, they’re using videoconferencing and chat technology like Zoom to keep in touch with friends, family and colleagues. In fact, Zoom says that daily usage has soared from approximately 10 million daily meeting participants in December 2019 to over 200 million today. Zoom must be pleased. I’m sure they are.


How Freshworks prepared for a complete transition to remote support

Even with the world in a state of flux, businesses have to continue serving customers, and support teams have to adapt to their new environment. But making the transition from working together in the office to remote support can be a tricky affair. We understand completely because we at Freshworks are in the same boat.

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How to Create NLP Chatbots Using Dialogflow with Landbot

Did you hear about chatbots and would like to get in on the benefits? Would you like to create an assistant that helps you increase your conversion rate? Are you new to the virtual assistant scene and not sure how to choose the best platform for building an intelligent chatbot that converts? You landed on the right page. While more and more businesses are becoming aware of the power and potential of chatbots, many hesitate with adoption struggling with concerns about the cost and complexity.