Customer service is trendy topic these days. After there was a boom around technology at the start of 21st century, the internet has settled down and now it’s more about the basics. Automation has taken huge part of the overall human resources and people are demanding human approach, even if it’s on the internet. Today we are going to review one of the oldest customer service software around, LiveAgent.
Great companies have always cared about their customers. When a customer pays for a service or offering, it’s up to the company to make sure what they paid for meets their needs. In the past, this may have meant a follow-up call or two, and then the company moved on. However, as the B2B customer experience evolved, a single phone call is no longer good enough. Now, companies have entire “customer success” teams that focus solely on ensuring the customer is happy and remains that way.
Slack users can now enjoy dark mode across all desktop apps, Mac, Windows and Linux
From its outset, the agile methodology defined how teams operated for decades. Yet, the success realized within product and development organizations triggered an explosion of adoption. From rapid development, faster time to resolution, to improved communication and better product quality, there’s no debate: the benefits of agile are real and they are impactful. Get stories like this in your inbox
A recent update to OneDesk added a much-requested feature: Recurring Tasks Does your team have a standard meeting every Monday at 10AM? Now you can create this task or any other recurring task with just a few clicks. Here’s how it works.
The Teamwork Chat team has been working on some exciting enhancements for some of your favorite features. Read on to learn more about what’s new! If you’re in a meeting or going out for lunch, you can now set a status in Teamwork Chat to update your team on what you’re doing so they know that you might not be able to respond immediately.
We released Zulip Server 2.0.5 today. This is a security release, containing a handful of cherry-picked changes since Zulip 2.0.4.
Exoprise released its long awaited Teams Audio Video Conferencing sensor. This sensor fully tests Audio/Video end-to-end capacity, throughput, and network performance through the actual underlying Microsoft Teams and Azure infrastructure. The Teams AV sensor provides deep insight into a network’s capability to handle the Teams/Skype Unified Communications (UC) platform.