6 Tactics to Focus on for Preventing Customer Churn

The concept of “customer churn”, or customers leaving a business, is something that keeps executives around the world awake at night. Especially in the B2B (business-to-business) industry, losing just one major customer can make or break a business. So, what can companies do to ensure churn rates remain as low as possible? Here are six tactics.


Welcome Sell apps to the Zendesk marketplace

We’re excited to announce that Sell is now in the Zendesk Apps Marketplace, introducing a new line of apps to help sales teams sell more. Since 2012, the Zendesk Marketplace has powered the world of customer support. With just under 1,000 apps available for Zendesk Support and Chat, the Marketplace has allowed support organizations to extend Zendesk products to address unique business needs and ultimately enable companies to create the best customer experience possible for their customers.


How Trello & Skyscanner Make Vacation Planning A (Sea)Breeze

Seasoned travelers of the 20th century know the deal. The familiar feeling of “FOMO” setting in as a new, trendy travel destination makes its way onto your Instagram feed. After some online searches and, somehow, a few long hours, you become lost in a digital black hole consisting of itineraries, flights deals, car rentals, and hotels.


GitKraken v6.5: Fork & Perf Improvements

The latest updates to the GitKraken Client are so forking good, you’re sure to break into your Kraken happy dance. We know Keif did. Before we get to the meat and potatoes of what’s new with GitKraken v6.5, here’s the high-level: the GitKraken Git GUI is now 10% faster; with 20% reduced memory consumption; taking up 30% less disk space. How knife is that?!


An FBI spymaster taught me how to read my coworkers

“Wait. I don’t remember telling you the name of my hometown,” I said with an eyebrow cocked. “No, but I’m an intel analyst. So I know.” Truth be told, I was surprised the conversation hadn’t included more moments like this. I’m sitting in a tavern a few klicks down the road from the FBI’s training academy in Quantico, VA.


The power of lead value in sales forecasting

One in four sales managers report being unhappy with their forecast accuracy, according to CSO Insights. However, it’s not always clear what your options are when you’re looking for a better alternative. For starters, most sales forecasting methods tend to follow one of two general approaches. The first is based on analyzing past revenue results and using that historical data to project future earnings, as in the case of a run rate or exponential smoothing formula.

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The Top 20 SaaS Products and Companies to Watch in 2020

Did you know that 73% of businesses plan to launch SaaS products and make all their systems SaaS by 2020? Swiftly and Smartly, our World is shifting towards ‘Software as a Service’ era. Some of the saas companies are already there, while most others are likely to follow. Vendors and businesses are either building new SaaS products or acquiring the existing ones. Wait for a couple of more years and your workplace will never be the same again.