How to Evaluate your Customer Support Efforts

It’s happened to everyone—you purchase a new product you’ve wanted for a long time. But despite your excitement to use it, you realize, to great irritation, that you don’t really understand how to use it. These days, customers have an abundance of options any time they want to make a purchase. If something is too hard to use, returning it or canceling the subscription is just a few clicks away. Closing a deal does not mean your customer will stay.


Improve your team's performance. Chanty is designed to boost collaboration and reduce the time your team spends on emails, meetings and communication with colleagues.

Remote pair programming? Oh yes, you can

When the entire company is working from home, pair programming is not only possible but even more valuable. If you were practicing it face to face, why not continue remote? If you weren’t, why not try? My team did a series of remote pair programming sessions in during the last month or so, and I want to share a few tips from that experience. If you’ve never tried pair programming before, here’s a good primer.


6 contact tracing best practices-and how technology can help

According to a recent NPR survey of state health departments, the national coronavirus contact tracing workforce tripled in just six weeks, jumping from 11,142 workers to 37,110—and public health researchers say it needs to grow even more. Recent surges in cases underscore the importance of reopening countries, states, schools, and businesses carefully and as safely as possible—when the time is right.

From Exhausted Founder to Successful Entrepreneur

If you're feeling like work is becoming too much and you're constantly tired and stressed out, it could be much more than just a phase - you may be suffering from burnout. Unfortunately, burnout is becoming a common occurrence and it can take a toll on your physical and mental health. In this eBook, we talked to over 80 different founders, CEOs and entrepreneurs to find out what they do to prevent burnout.

The Ultimate Guide to Remote Team Productivity in 2019

Remote work is on the rise all over the world. Every year, more and more companies and employees decide to leave the office and work when and where they perform at their best. There are many benefits to remote work, but there are unique challenges as well. One of the most prominent is the issue of productivity in remote environments. Today, we'll show you how to improve your productivity.
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How To Monitor Zoom Audio Video Conference Performance

With governments and businesses requiring workers to stay and work from home during this unprecedented global pandemic, enterprises are now more dependent than ever before on real time collaboration tools like Microsoft Teams, Zoom, and Cisco WebEx. IT staff within these organizations are under pressure to provide their Sr. Management a level of assurance that these tools are working well in this scenario. But with workers running devices IT doesn't own over networks they don't control means IT needs innovate quickly and find tools that can help them and help them fast.

Part 1: The Difference Between Customer Sentiment Analysis and Customer Distress Index and Why You Should Pay Attention

B2B customer support has become more complex than ever…in a good way. By utilizing the many tools available—and more technologically advanced than ever—B2B companies are able to gauge how their customers are feeling and how satisfied, or not, that they actually are. Managing B2B customer support relationships is very different than managing individual consumers (B2C).


Scoro Named Leader in Project Management Software

Scoro has been acknowledged as the leader in project management by G2. With more than 2/3 of people who use Scoro rating us with the highest score, we are confident in our product’s ability to improve our clients’ workflow. We continuously develop our product and add new features to be the perfect fit for even more professional service businesses. G2 is a global peer-to-peer business solutions review platform that has more than 500,000 software reviews.