If you’ve ever been on call, you know that the incidents don’t stop because you have the flu. Or when you’re attending your child’s high school graduation. Or, as I found out firsthand, even when you’re at your own wedding. Confucius once said, “If you have never had a major occasion happen while you are on call, then you may not have ever lived.” (Okay, I totally made that one up.)
IT operations teams have some of the most stressful jobs in IT. Keeping data centers online, servers running, enterprise systems functioning, and applications performing — all while responding to incidents and requests is hard work. While there are monitoring systems in place to provide visibility and change management practices give IT some control over the network and environment, IT operations teams constantly feel like they are fighting a losing battle.
In many cases — as you’re monitoring a particular state of a system — you probably know some steps to triage or in some cases automatically fix the situation. Let’s take a look at how we can automate this using check hooks and handlers.
Notification Rules give users the flexibility to be alerted via different channels when configured conditions are met. With Notification Rules you can configure: Time based conditions to match, Time between notification channels, Repeat notification cycles
Our primary focus at Uptime.com is creating a tool that can monitor every critical piece of infrastructure that drives the work you do. We created a series of checks to accomplish this task, with API and Transaction checks offering unprecedented flexibility. The next step was a mechanism for controlling how alerts were issued. The Advanced Check Options we’ll look at today are aimed at controlling when and how alerts are issued.
In a survey conducted at Microsoft Ignite 2018 in Orlando, Florida, Derdack investigated the state of IT alerting solutions among businesses. The survey is based on 368 participants, randomly selected among IT professionals visiting the expo showfloor. The survey revealed if and if yes, which IT alerting solutions (ITSA / “IT Service Alerting”) businesses use to support their IT operations and to respond faster to major and critical IT incidents.
