Operations | Monitoring | ITSM | DevOps | Cloud

Digital transformation (DX) has taken organizations across the globe by storm by improving operational performance and customer experiences. During this transformation, IT teams need to be prepared to harness the benefits DX has to offer.

Track revenue distribution to fuel profitability in your organization using the Revenue Distribution report in Analytics Plus.

The CMDB allows service desk teams to define CIs specific to the organization and track their relationship.

Focus on the service groups generating higher revenue among your customer accounts using the Gross Group Revenue report in Analytics Plus.

Is your service desk struggling to manage daily workflows? When your MSP is stuck in operational mode, your technicians are spending valuable business hours fighting with competing priorities, undocumented processes, and unclear escalation practices instead of ticket resolution.

Monitor SLA breaches and ensure better compliance rates across your managed help desk accounts using the SLA violations report in Analytics Plus.

Learn how incident management works in ServiceDesk Plus, starting from ticket creation to its closure. ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top notch IT service delivery.

We'll see how to integrate InvGate Service Desk with Zapier, a web service that enables interaction with dozens of applications, such as Slack, HubSpot, Google Suite, Office 365, Zoom, Mailchimp, LinkedIn, and many more. We will teach you how to capture events, such as a new request in InvGate Service Desk, and prompt an action in another tool, such as sending a direct message, assigning a task, posting on social media, creating a meeting, or anything you need.

Track the bill information of your managed customer accounts using the Bill Details report in Analytics Plus.

Spot backlogs and work toward better resolution times across your managed help desk accounts using the Backlog Analysis by Customer report in Analytics Plus.