What's new in London: IT Service Management
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.
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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.
What's new in London: Security and Risk
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.
What's new in London: IT Operations Management
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.
What's new in London: Customer Service Management
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.
IT analytics in 90 seconds: Tracking projects using burndown charts
Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus.
Jira Service Desk reports
Jira Service Desk offers a variety of reports to help you track vital metrics, including SLAs, time to resolution, customer satisfaction, and performance trends.
How to set up the email channel in Jira Service Desk
Learn how to set up the email channel in Jira Service Desk so customers can raise requests and reply to agents right from their inboxes.
How ServiceNow Makes Work, Work Better for People
ServiceNow digitizes your workflows to create great work experiences and unlock productivity using the Now Platform, the intelligent and intuitive cloud platform for work.
IT analytics in 90 seconds: Understanding technician behavior
Understand the behavior of your help desk technicians and track trends in their performance using the Technician History dashboard in Analytics Plus.
Technology trends and their impact on IT management
Join Rajesh Ganesan,VP, #ManageEngine and Pradyut, Product Manager, ServiceDesk Plus as they discuss about how technology has evolved over the last 20 years, the current #technology #trends such as #AI, ML, blockchain, etc. and how these impact #IT management. In addition, you’ll also get a glimpse of what’s in store for ManageEngine and ServiceDesk Plus in 2019.