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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Tagging & Routing at Squadcast | Incident Management | Squadcast
Event Tagging is a rule-based, auto-tagging system with which you can define customized tags based on incident payloads, that get automatically assigned to incidents when they are triggered. Auto-add relevant information like priority, severity or alert type to make incoming incidents context-rich. Route alerts to the right responder(s) based on the tags they carry
Escalation Policy I Round Robin & Advanced Escalations I Incident Assignment Strategies I Squadcast
An escalation policy is a collection of rules used to define how and when an incident should be escalated. In Squadcast an Incident escalation happens when a responder hands off the task/incident to another member, and this handoff is subject to specific rules. This video explains how to set up Escalation Policies, and Round Robin Incident Assignment Strategy in Squadcast.
Integrating Microsoft Teams & Squadcast - Acknowledge, Resolve & Reassign Incidents | Squadcast
Teams using MS Teams can now integrate with Squadcast and easily Acknowledge, Resolve & Reassign incidents using MS Teams. You can configure Squadcast to send a notification to the configured MS Teams channel as soon as an incident is triggered.
Creating Routing Rules I Creating Incident Routing Flows I Alert Routing I Event Tags I Squadcast
Alert Routing allows you to configure Routing Rules to ensure that alerts are routed to the right responder with the help of event tags attached to them. This video explains how you can utilise Routing rules to create various incident routing flows.
Integrating Slack & Squadcast- Trigger, Acknowledge, Resolve & Reassign incidents from Slack channel
You can integrate Squadcast and Slack to collaborate efficiently with your team while working on incidents. Squadcast sends a notification to the configured Slack Channel as soon as an incident is triggered.
Alert Suppression Rules in Squadcast to prevent Alert fatigue | Squadcast
Alert suppression can help you avoid alert fatigue by suppressing notifications for non-actionable alerts. Squadcast will suppress the incidents that match any of the Suppression Rules you create for your Services. These incidents will go into the Suppressed state and you will not get any notifications for them.
Using StatusPage at squadcast | SRE Best practices | Squadcast
Let your customers know how your Services are doing, without them having to ask you about it. One of the core principles of SRE is Transparency and Status Pages help you communicate the status of your Services to your customers at all times, as opposed to you getting to know the status of your Services through support tickets logged by your customers.
APImetrics + Squadcast: Routing Alerts Made Easy
APImetrics is an API Compliance, Monitoring and Security solution that lets you make and run API calls or sequences of API calls (workflows) from external, remote cloud locations using exactly the same security configurations as a typical end user would use. If you use APImetrics for API calling requirements, you can integrate it with Squadcast, an end-to-end incident response tool, to route detailed alerts from APImetrics to the right users in Squadcast.
Doing More with Less: Building Greater Operational Efficiency with PagerDuty
How many of us can say with confidence that we know a tool inside and out? If you’re like most, you probably use just a small fraction of a product’s features. When it comes to feature-rich software like Microsoft Word or Excel, it’s a safe bet that most users are aware of less than half of the features, and use even less on a regular basis. And the longer we’ve been using a piece of software, the more likely we fall into this trap of feature underutilization.