Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Goodbye, 2022. Hello, 2023 - reflecting on a year of change, progress and incidents

Let’s get one thing out of the way: we’re going into 2023 on a high-note. We’ve closed deals with some of the most respected companies in both the UK and US, we’ve hired in the double-digits, expanded into New York, and revenue is growing steadily. But we aren’t hanging up our football boots just yet. Yes, we can take some time to celebrate our wins, but we’re all hands on deck for 2023 planning.

The Critical Role of Intrusion Prevention Systems in Network Security

An Intrusion Prevention System (IPS) is a network security and threat prevention tool. Its goal is to create a proactive approach to cybersecurity, making it possible to identify potential threats and respond quickly. IPS can inspect network traffic, detect malware and prevent exploits. IPS is used to identify malicious activity, log detected threats, report detected threats, and take precautions to prevent threats from harming users.

11 unique insights into SLOs and reliability management

A quarter has passed since we launched our Reliability Management capabilities that help developers focus on defining, monitoring and managing Service Level Objectives (SLOs) to drive great digital experiences. Reducing alert fatigue and balancing innovation with reliability are common outcomes that customers expect from Reliability Management. If you are new to SLOs, these insights from our customers capture common practices among peer developers.

Public Demo - How to respond to incidents faster with ilert

In this public demo, you can get a first overview of how our incident response platform works. Our CEO, Birol, will show you how to manage on-call, respond to incidents and communicate them via status pages using a single application. Learn how ilert helps you to increase service uptime and become an uptime hero.
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SRE Best Practices

Site Reliability Engineering (SRE) is a practice that emerged at Google because of its need for highly reliable and scalable systems. SRE unifies operations and development teams and implements DevOps principles to ensure system reliability, scalability, and performance. There's plenty of documentation on tactics for adopting automation and implementing infrastructure as code, but practical ops-focused SRE best practices based on real-world experience are harder to find. This article will explore 6 SRE best practices based on feedback from SREs and technical subject matter experts.

Introduction to Kubernetes Imperative Commands

Kubernetes was born out of the need to make our complex applications highly available, scalable, portable and deployable in small microservices independently. It also extends its capabilities to make adoption of DevOps processes and helps you set up modern Incident Response strategies to enhance the reliability of your applications.

Tickets Make Operations Unnecessarily Miserable

IT Operations has always been difficult. There is always too much work to do—and not enough time to do it. The frequent interruptions and high levels of toil certainly don’t help. Moreover, there is relentless pressure from executives that question why everything takes too long, breaks too often, and costs too much. In search of improvement, we have repeatedly bet on new tools to improve our work.

Creating Routing Rules I Creating Incident Routing Flows I Alert Routing I Event Tags I Squadcast

Alert Routing allows you to configure Routing Rules to ensure that alerts are routed to the right responder with the help of event tags attached to them. This video explains how you can utilise Routing rules to create various incident routing flows.

Integrating Slack & Squadcast- Trigger, Acknowledge, Resolve & Reassign incidents from Slack channel

You can integrate Squadcast and Slack to collaborate efficiently with your team while working on incidents. Squadcast sends a notification to the configured Slack Channel as soon as an incident is triggered.

Alert Suppression Rules in Squadcast to prevent Alert fatigue | Squadcast

Alert suppression can help you avoid alert fatigue by suppressing notifications for non-actionable alerts. Squadcast will suppress the incidents that match any of the Suppression Rules you create for your Services. These incidents will go into the Suppressed state and you will not get any notifications for them.