Tel Aviv, Israel
Mar 28, 2019 | By Noam Morginstin
While there are some very good sources out there on how to manage a critical incident, Google also wrote a chapter on incident management in their book, “Site Reliability Engineering”. In this chapter, the folks at Google present their approach to a well-designed critical incident management process.
Mar 4, 2019 | By Noam Morginstin
The importance of effective business continuity planning (BCP) cannot be understated. Being able to avoid and mitigate the risks and damages associated with a disruption to operations is critical to the health of any business. And, the two main pillars upon which a robust BCP program rests are, of course, the plan and the testing program.
Feb 1, 2019 | By Noam Morginstin
According to the ITIL, the framework of best practices for delivering IT services, there is a recommended process flow for how to handle major incidents. Clearly, the IT community would be well served to follow the ITIL’s systematic and professional approach, whose benefits, according to CIO Magazine.
Dec 20, 2018 | By Noam Morginstin
When a critical incident hits, the implications for the business could not be more profound. Whether it’s a productivity system that powers the efficiency of thousands of employees, or an online service that serves millions of customers and drives the company’s revenues - no organization can afford anything less than an immediate and effective resolution.
Apr 8, 2018 | By Noam Morginstin
Imagine the following scenario: A critical incident hits. You have a few different teams on it throughout the company. Managers and other stakeholders need to be updated every thirty minutes. But the biggest issue is that you need to engage with external service providers. You need your communication provider and hosting service to check on their side and report back. You want a consultant in the picture and an external help desk service might be involved as well.
Mar 15, 2015 | By Exigence
Exigence is a crisis management system for cloud and web based service providers, for resolving critical service disruptions. Exigence is a seamless workflow system, managing event operation, customer communication, team collaboration, post event analysis and simulation of threats.