Operations | Monitoring | ITSM | DevOps | Cloud

Having spent time with hundreds of different MSPs from around the world since starting our Business Transformation Program, we see that there are really three areas where MSPs are facing challenges today: This list in itself probably isn’t going to be news to anyone, but I think the way these topics are talked about within the N-able Business Transformation Program is a little different.

Today, data is one of the most valuable business assets. To ensure that the information stored in servers remains safe and accessible at all times, IT professionals rely on data backup. There are many types of data backup options for servers that save time and space, such as differential backup and incremental backup, but these do not capture the data in its entirety. Whenever IT teams need to capture all the data stored on a server, they conduct a full server backup.

We are now more than halfway through 2023—how is your MSP doing? Thinking back to January and the personal and business goals you set for yourself… Are you still on track, are you enjoying a successful year so far, or are you struggling? There are many studies out there that speak about the various success rates of individuals and businesses in keeping their new year’s resolutions and their business financial and operational goals.

As the world continues to shift toward a remote-first or hybrid work model that relies heavily on cloud applications and SaaS, new business challenges have emerged for the IT industry. One of these challenges we’ve been tracking here at Auvik is the lack of management for SaaS applications and the risks this kind of shadow IT can bring to a business. That’s why we think the 2022 Gartner Market Guide for SaaS Management Platforms (December 2022) is so critical.

When it comes to M&A, for some MSPs it’s just part of their DNA. In this blog we talk to Kevin Cook, CEO of The Purple Guys, about his company’s M&A journey, why standardization is critical during M&A, and some of the key lessons they’ve learned along the way.

As part of my work as a Head Nerd, I have the pleasure of meeting with MSPs from all over the world. About a month ago, I was speaking with four technicians from a global MSP based out of California. They were very technically savvy, had a deep understanding of PowerShell, and had a huge emphasis on automation in their business.

N-able started its Business Transformation Program a few years ago, and since then it’s been helping N-able partners boost their business growth. In a recent video shot during Empower in Prague, Robert Wilburn, VP partner growth, and Chris Massey, senior product marketing manager, Partner Success, discussed how and why it was important for N-able to create this program for its partners.