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The latest News and Information on Service Reliability Engineering and related technologies.

Blameless Postmortem: Foundation of Site Reliability

When systems fail, the instinct to find someone to blame runs deep. But what if assigning fault actually makes your systems less reliable? A blameless postmortem culture transforms how teams learn from incidents, creating stronger systems and more effective incident response processes.

99%+ Accuracy on a Moving Target: Model Deprecation and Reliability with Not Diamond

Shipping systems powered by LLMs would be hard enough if the models stayed the same. But in reality, they don’t. Models get updated and deprecated at a pace traditional software wouldn’t. All while teams are still expected to hit reliability targets that look a lot like traditional SLAs.

How agentic IT operations lay the foundations for SRE success at scale

When something breaks in a modern digital service, customers feel it instantly. Pages stall, requests time out, and carts are abandoned, while frustration grows long before a root cause is identified. What the world never sees is the engineering effort required to keep these systems healthy in the first place. Site Reliability Engineers (SREs) carry that responsibility every day.

OTel Updates: OpenTelemetry Proposes Changes to Stability, Releases, and Semantic Conventions

Over the past year, the Governance Committee ran user interviews and surveys with organizations deploying OpenTelemetry at scale. A few patterns came up consistently: Stability levels aren't always obvious. When you install an OTel distribution, some components might be experimental or alpha without clear markers. This makes it harder to evaluate what's production-ready. Instrumentation libraries sometimes wait on semantic conventions.