Operations | Monitoring | ITSM | DevOps | Cloud

ITIL 5 launched in January 2026, and for the first time in the framework's 40-year history, AI governance is front and center. If you're running incident management, on-call rotations, or building operational tooling, this matters: the gap between AI adoption and AI governance is about to become a compliance and operational risk issue. I’m not usually a big ITIL fan, but this guidance has some genuinely useful framing and questions.

The infrastructure management landscape is undergoing a fundamental transformation. Infrastructure as Code has already revolutionized how we provision and manage cloud resources by treating infrastructure as software. The next evolutionary step involves intelligent automation that can understand, adapt, and optimize these configurations independently.

We recently sat down with James Phillips, Senior IT Leader, to talk about test data management (TDM) and the growing attention it’s getting from the senior IT leaders. It’s been prompted by the recognition that provisioning test and development environments with realistic production-like data improves the quality of code being developed, reduces errors, and deliver new features to customers faster.