Operations | Monitoring | ITSM | DevOps | Cloud

Business Process Outsourcing: A Practical Guide to Choosing What to Keep In-House

Business process outsourcing, commonly called BPO, involves using a third party to perform selected business activities. A useful starting point is understanding what BPO means in practice: the business delegates specific processes while remaining responsible for its priorities, customer promises, and final results.

Agentic SOC Tools 2026 Buyer's Guide

As we write this in Q4 2026, the agentic SOC solution market consists of a very complex array of products. Solutions being sold as "agentic SOC" include standalone AI SOC analysts, agentic SOAR platforms, AI agents embedded in SIEM/XDR products, and managed SOC services using autonomous agents. This makes the buying landscape complex, to say the least. This guide covers the key factors to consider when evaluating agentic SOC tools and provides a concise overview of the leading solutions to help you narrow down your shortlist.

How to Qualify B2B Leads Before Writing a Cold Email

A cold email is often judged by its opening line. The more important decision happened earlier: whether that person and company belonged on the list at all. A clever sentence sent to someone who cannot use the product is still an interruption. A plain message to a well-chosen account can at least begin a relevant conversation.

The October 20, 2026 Google Cloud europe-west2 Outage

Multiple Google Cloud services in europe-west2 (London) experienced service disruptions, elevated error rates, API timeouts and processing latency on October 20, 2026, according to Google's incident page. Google's preliminary incident report records the start at 23:00 US/Pacific on October 19, 2026 (06:00 UTC on October 20) and the end at 05:10 US/Pacific on October 20 (12:10 UTC) - 6 hours 10 minutes.

How a Suburban Injury Team Gives Crash Victims Focused Attention

Texas's suburban communities are closely connected by busy roads, growing neighborhoods, and daily commutes that keep people moving between work, home, and family responsibilities. When a crash interrupts that routine, victims may suddenly have to manage physical recovery while dealing with transportation problems, financial pressure, and uncertainty about what comes next. The experience can feel especially overwhelming when several parts of a person's life are affected at once, making focused attention important rather than a one-size-fits-all approach.

5 Questions to Ask Before the Next Cloud Outage

On October 20, a power failure in one of Google Cloud’s three London zones disrupted Revolut, Lloyds, HSBC and others for hours. One zone failed, errors spread region-wide, and Google warned customers they might not be able to create new workloads to fail over to. Most teams find out how resilient they are during an outage, not before one. These five questions let you find out first.

Before you build your own internal platform, run these numbers

"We'll just build it ourselves" is usually said with confidence and a rough headcount estimate. Six months later, the team that was supposed to spend two sprints on it is still maintaining it a year in, and the platform that was meant to save engineering time has become one of the things engineering time goes to. Build isn't automatically the wrong call. Sometimes it's the right one.

A walkthrough of a root cause analysis with ilert AI SRE

It's 3am and a complaint has made its way to you: customers can't see product reviews. Nothing has crashed, and no alert points anywhere useful. Somewhere in your stack one service is failing, and the one showing the error is probably not it. Before you can fix anything you have to find it, and that search is most of your night. Now imagine you open the laptop, type one sentence and go grab a coffee. By the time you’re back, the root cause is ready, evidence attached. Your job is to check it.