Why AI agents need a job description | The future of agentic AI in IT

An AI agent is only as useful as the job you can safely hand it.

In this Zero Ticket Minute, Ian Coppock, Resolve Customer & Partner Marketing Manager, breaks down why enterprise AI is moving toward purpose-built agents with defined roles, scoped permissions, and real guardrails. That is the foundation for autonomous IT operations and Zero Ticket IT.

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