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The financial services sector in Australia has undergone seismic change recently with the rise of neo disruptors and a cashless society driven by the pandemic. Australia is quickly becoming one of the more mature markets to embrace digital transformation, with the federal government announcing it has committed $800 million to a digital infrastructure upgrade. As we move closer to 2021, the financial services sector will continue to see accelerated change and a greater reliance on digital technology.

2020 has certainly presented all of us with its fair share of challenges. Small businesses and large organizations alike have been forced to change policies and procedures to adapt to the concept of ‘the remote worker’. As more and more employees are working from home, it is critical that they are set up for success and armed with the tools to address issues that arise, no matter where they are located.

2020 will go down as one of the hardest years that brick-and-mortar businesses have ever experienced. By the end of March this year, half of the world’s population was estimated to be on “lockdown,” causing an unprecedented shift in priority for businesses from brick-and-mortar stores to ecommerce channels.

Status pages have come a long way since their inception. They’re much more than just simple indicators. These days, they’ve become a critical aspect for companies embracing transparency. If you don’t want to be flooded with emails and phone calls from concerned customers during scheduled downtime, you must give public status pages a thought.