Operations | Monitoring | ITSM | DevOps | Cloud

This September, we hosted a few of our customers at the ilert headquarters in Cologne. The plan was to share where we're heading, have real-life conversations, and give them more room to ask us questions and share their thoughts. ‍ One part of the day was a discussion about on-call culture with some of the greatest minds in SRE (source: they chose ilert as their incident management tool). We asked our customers: what are your top practices for on-call?

ilert AI SRE is now generally available. Alongside it, this quarter brings Compass, a lifecycle assistant that surfaces the next move during an incident, a dedicated space for postmortems, rich incident cards in Microsoft Teams and Google Chat, on-call schedules that follow support hours and holidays, a new CLI, and dark mode. Here's everything that shipped.