On Call


Best Practices for Managing Multiple On-Call Teams

Alerting has come a long way from the days of paging an on-call administrator in the middle of the night, to multiple on-call teams that run and manage incident response around the clock. This is because as organizations grow and scale, responding to incidents also gets more complex and you often need more than one team to get involved to successfully resolve an incident.


Developing On-Call Escalation Processes That Work

In a world of highly-integrated systems, microservices, cloud infrastructure and constant development, DevOps and IT teams are tasked with finding better ways to keep up with their own processes. By actively testing throughout the development lifecycle and preparing for incident response, you’ll build more resilient services up front while simultaneously being prepared when things go south.


Why your devs suck at dev-on-call

Modern software production stops for no one, and everyone is needed to keep it rolling. Every dev is on-call. Great speed and friction produce a lot of heat, and when everything is on fire all the time, even the best devs and engineers struggle to keep the train speeding onwards without getting burned. What makes maintaining modern production so hard? And what is the difference between being good and being bad at dev-on-call? Let’s dive in and see.


Enabling On-Call Developers to Succeed in a Shift-Left World

Over the past few years, the term shift-left has been gaining traction within DevOps organizations. Shift-left refers to a development approach where application quality and security become a focal point for the development team as early as possible in the development lifecycle. It’s implemented through strategies of end-to-end automated testing and continuous integration/deployment (CI/CD).


OnPage's Latest Integration: Amion Physician Scheduling

Have you heard about OnPage’s new and exciting integration with Amion? Through this collaboration, healthcare organizations can improve clinical communications, resulting in better patient care. It’s a sure way to enhance the patient experience, ensuring that qualified, on-call physicians respond more effectively to urgent clinical matters (i.e., patient needs). So, how exactly does the integration work?


Building a Smarter Escalation Matrix with Uptime.com

The idea behind an escalation matrix is simple: the situation requires greater authority to resolve. Authority can take many forms, including experience with a particular toolset or simply the proper permissions to flip the right switches. Therefore, escalation must involve putting the proper information into the right person’s hands (well, device).


A New Bee's First Oncall

I’m Honeycomb’s newest engineer, now on my eighth week at Honeycomb. Excitingly, I did my first week of oncall two weeks ago! Almost every engineer at Honeycomb participates in oncall, and I chose to join in the tradition. This may seem unconventional for a Developer Advocate — surely my time might be better spent holding more meetings with customers and giving more talks? Yet, I found that being oncall was the right decision for me.


Being On-Call: The Future of Incident Management

Software developers and IT teams are deploying code faster than ever. DevOps principles are giving way to improved collaboration and transparency across the entire software delivery lifecycle (SDLC) – helping teams maintain agile CI/CD pipelines and driving service reliability. In a globalized world of software, customers are using applications and services 24 hours a day, 7 days a week – with expectations of constant uptime.