Operations | Monitoring | ITSM | DevOps | Cloud

In this engaging discussion, Bob Laliberte, Shailesh Manjrekar from Fabrix.ai, and Zeus Kerravala from ZK Research delve into the upcoming half-day summit, "Agentic AI Unleashed: The Future of Digital and IT Operations." They explore the critical need for enterprises to operationalize AI effectively, demystifying common misconceptions while addressing the transition from pilot projects to scalable AI solutions. Join them for valuable insights into the evolving landscape of agentic AI and its role in future business operations.

Meet RITA, the intelligent IT agent from Resolve that’s transforming service desk operations with Zero Ticket IT automation. In this demo, you’ll see how RITA.

In this segment, Shailesh previews the exciting platform demos and agentic use cases to be featured at the summit. He likens their agentic platform to an operational operating system for machine learning and operational data, outlining its three key pillars: Data Fabric, AI Fabric, and Automation Fabric. This innovative framework not only utilizes LLMs effectively but also ensures robust context engineering and action automation, supporting seamless integrations with tools like Splunk ITSI and Cisco BPA. Get ready to explore the future of operational intelligence!

Welcome to Agents of IT, the show where we decode the future of enterprise automation and explore what it really takes to achieve Zero Ticket IT. In this episode, Sean and Ari share unfiltered takes on what’s broken in IT operations and how agentic automation is changing everything. From service desk overload to AI-driven resolution, we’re breaking down how IT can finally escape firefighting mode and focus on innovation.

Resolve CEO Sean Heuer and COO Ari Stowe break down how agentic AI is redefining enterprise IT, by enabling digital “FTEs” to collaborate, make decisions, and drive a Zero Ticket IT future.

At Innovate Americas Dallas, Ari Stowe, Resolve COO and Carla Ely, Grokstream Channel Development Manager joined industry leaders to discuss how AIOps and agentic automation are reshaping IT operations for a Zero Ticket future. In this dynamic session, they explored how AI-driven event correlation, predictive remediation, and autonomous workflows are transforming how enterprises detect, diagnose, and resolve issues before they ever become tickets.

RITA, Resolve’s AI IT agent, automates license requests instantly with no tickets and no waiting. See how Zero Ticket IT transforms service desk efficiency.

See RITA, Resolve’s intelligent IT automation agent, in action as it handles one of IT’s most repetitive tasks: assigning and removing licenses. In this quick demo, RITA interprets a plain-language request, validates user details, and executes the license assignment automatically; no human intervention needed. Then, watch how just as easily it removes a license, showcasing true end-to-end automation that saves time, eliminates manual errors, and frees IT teams to focus on higher-value work.

BigPanda Change Risk Management delivers scalable, proactive change management with AI-powered analysis and improves service reliability.

Say goodbye to service desk tickets for simple access requests. In this Zero Ticket IT demo, watch how RITA, Resolve’s AI-powered virtual agent, automates the process of adding and removing users from email distribution lists in seconds.

The new Problem Management feature in BigPanda automatically identifies underlying patterns and root cause across incidents, giving problem managers the insights they need to resolve issues permanently.

In this episode of Agents of IT, we’re joined by Avro Chatterjee, Director of Site Reliability Engineering and Tools at Altus Group, to unpack what it really takes to transform IT from a service provider into a strategic business partner.

The ScienceLogic AI Platform brings together observability, automation, compliance, and intelligence in one connected experience. Powered by our Skylar offerings, this unified platform helps IT teams see across their environments, automate with confidence, and make smarter decisions faster.

Strategic Imperatives for Infrastructure Leaders in an AI-Enabled World William Collins, Director of Technical Evangelism at Itential, explores the strategic imperatives facing infrastructure leaders in today’s AI-enabled world. He unpacks the Gartner Hype Cycle, the true monetary costs of network downtime, and shows how Itential + Selector can close the loop on AIOps with autonomous agents and MCPs.

“How do we build a truly agentless helpdesk?” Resolve CEO Sean Heuer breaks it down. RITA + Espressive = 30–40% fewer tickets AI agents that actually resolve The future of Zero Ticket IT.

AI Leaders in Networking Roundtable | Greg Freeman, Du’An Lightfoot, Jeremy Shulman, William Collins, Scott Robohn & John Capobianco (Moderator)

AI Agents & Model Context Protocol John Capobianco, Head of Developer Relations at Selector, dives deep into AI Agents and the Model Context Protocol (MCP). In this session, John demonstrates Selector MCP in action — running as a client-server, connecting multimodal inputs, and even talking to Selector using microphone + TTS audio via Gemini CLI. He also showcases Sebastian Maniak’s Claude Desktop integration, where Selector MCP powers a chatGPT-like UI for network engineers. A practical look at how MCP is transforming AI into a true digital co-worker.

Building Your First GenAI RAG Application John Capobianco, Head of Developer Relations at Selector, walks through a 6-step process for building your first GenAI RAG application. From foundational building blocks to the path toward full AI agents, RAG remains a powerful tool with huge ROI. Even in a world of autonomous agents and MCPs, RAG is still one of the best ways for network engineers and IT leaders to query dozens of sources and unlock real value.