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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

firehydrant

Enhancing Your Developer Experience: New SDKs for TypeScript, Go, and Terraform and Improved API Documentation

Jan 29, 2025 By Danielle Leong In FireHydrant
We built FireHydrant to be the kind of platform we’d want to use as developers, giving you the same tools and flexibility we rely on every day. With over 350 publicly accessible API endpoints, we’ve always believed in giving developers the power to customize and extend our platform to meet their exact needs.
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onpage

What's New: Supercharge workflows with Message Templates

Jan 29, 2025 By Ritika Bramhe In OnPage
We’re excited to introduce Message Templates, a powerful new feature designed to streamline communication and ensure consistency across teams. With pre-configured templates curated by Enterprise Administrators, OnPage phone app users can now send standardized messages with just a few taps—saving valuable time and reducing the risk of miscommunication in critical situations.
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squadcast

The Evolution of Enterprise Incident Management

Jan 28, 2025 By Vishal Padghan In Squadcast
In today's fast-paced digital era, ensuring seamless operations is more critical than ever for enterprises. Systems are more complex, customer expectations are at an all-time high, and the margin for error has dramatically narrowed. The way organizations respond to and manage incidents has undergone a remarkable transformation. From the reactive approaches of the past to the AI-driven, proactive strategies of today, enterprise incident management has evolved to meet the challenges of a rapidly changing technological landscape.
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site24x7

Learnings from eight major outages of 2024 and best practices to stay prepared

Jan 28, 2025 By Ramkumar Ramaswamy In Site24x7
While we cannot eliminate internet outages, lag, or security breaches, reflecting on the lessons learned from these events helps us cope, innovate, and implement measures to reduce how often they occur. In 2024, website and application outages had a significantly greater impact on the world than in previous years, leaving the IT community with valuable insights to consider.
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bigpanda

How to streamline ITIL processes for incident management

Jan 28, 2025 By BigPanda In BigPanda
Are you facing challenges with incident routing, lengthy resolution times, or inconsistent team communication? If so, the IT Infrastructure Library (ITIL) can help. It’s a proven framework that goes beyond fundamental incident management to improve IT reliability, speed up issue resolution, and enhance overall IT service delivery. ITIL processes can help you save time, resources, and headaches.
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grafana

How to migrate to Grafana IRM: find the right path for your organization

Jan 28, 2025 By Jake Swiss In Grafana
Hundreds of organizations have migrated from legacy incident response tools to Grafana IRM in recent years as they look to improve production reliability, reduce costs, and consolidate their tooling. Grafana IRM, our incident response and management product, has helped organizations such as LATAM Airlines simplify stressful incidents with observability-native workflows, but every organization has its reservations about the actual migration process.
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signl4

The AI Revolution in Incident Management: Insights from the Frontlines

Jan 27, 2025 By Doreen Jacobi In SIGNL4
Cofounder Doreen Jacobi spoke with several of our customers about the revolution AI is bringing to incident management. Artificial Intelligence has seamlessly integrated into our daily lives, often in ways we barely notice. But what does that actually mean for industries facing complex challenges, like incident management? What real benefits does AI bring today, and how might it shape the future?
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Feature Spotlight - Incident Insights

Jan 27, 2025 By xMatters In xMatters
To help mitigate and resolve incidents even faster, our AI-powered incident insights provide immediate and actionable suggestions during the response process and provide additional context during post-incident reviews. From the Insights panel, you can easily review suggested resolvers and information about similar incidents that may help with the resolution process. To help further speed things up, when an insight is more likely to help resolve the incident, it's displayed as a popup in the Incident Console.
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