Enterprises are using Unified Communications as a Service (UCaaS) solutions like Microsoft Teams and Zoom, and Contact Center as a Service Solutions (CCaaS) like Five9 and Genesys to improve communications, simplify operations, and accelerate IT agility. As the COVID-19 outbreak clearly demonstrated, UCaaS and CCaaS solutions are ideal for delivering enterprise communications services to remote workers, mobile users, and small/home offices.
Enterprises are using Unified Communications as a Service (UCaaS) solutions like Microsoft Teams and Zoom, and Contact Center as a Service Solutions (CCaaS) like Five9 and Genesys to improve communications, simplify operations, and accelerate IT agility. As the COVID-19 outbreak clearly demonstrated, UCaaS and CCaaS solutions are ideal for delivering enterprise communications services to remote workers, mobile users, and small/home offices.
The hype of 5G is ushering in the potential for drastic network change and is driving service providers to prepare for the future. Today’s networks provide ubiquitous all-purpose IP connectivity to support all services.