Operations | Monitoring | ITSM | DevOps | Cloud

If you’re a remote worker struggling with video calls, or a gamer noticing lag, a quick Internet ping test using an online ping tester can give you a simple yes/no answer: Is my connection alive, and how fast does it respond?. But if you’re a network admin or IT professional, that’s just scratching the surface. Business networks are more complex beasts.

Zoom calls have become a staple of modern life, connecting us with friends, family, and colleagues from all over the world. But have you ever experienced the frustration of a laggy, glitchy Zoom call that leaves you feeling like you're in a bad sci-fi movie? Laggy video, packet loss, and jitter make it difficult to have a clear and coherent conversation over Zoom - which is why it’s important to identify these Zoom issues before your next call.

Welcome, network admins and IT pros, to a world where network bottlenecks become nothing more than a distant memory. In an era where the need for speed is paramount, identifying and eliminating network bottlenecks is the key to achieving warp-speed connectivity. Your network is like a bustling metropolis, with data zipping through its veins like cars on a busy highway. But suddenly, the flow slows down to a snail's pace, causing frustration and hindering productivity.

Ever “pinged” a server and wondered what those milliseconds actually mean? If you’re a network admin or IT pro, you already use ping as a quick sniff test. But ICMP is more than a green checkmark or a scary timeout. In this article, we’ll define ICMP, walk through how echo requests and replies work, and show how to turn basic pings into useful network and ICMP monitoring.

When it comes to running a reliable IT infrastructure, network devices are at the center stage. They sit quietly in the background (routing packets, securing traffic, and keeping teams connected) until something goes wrong. The truth is, without them, nothing works. Every network device has a specific role: some connect users, some protect data, others balance traffic or bridge different protocols.

WiFi Access points (APs) are the foundation of business WiFi. They’re the devices making sure laptops, smartphones, and even IoT gadgets connect reliably without cables. If an access point fails or becomes overloaded, the entire wireless experience can collapse, no matter how strong your Internet connection is. By keeping a close eye on your APs with the right WiFi access point monitoring software, you can catch issues before users even notice them.

If you’ve spent any time managing networks, you know the switch is the backbone that keeps everything connected, but it’s easy to take them for granted until something breaks. Monitoring network switches isn’t just “nice to have”; it’s critical if you want to avoid those sudden outages that bring everything to a halt.

Two key metrics that often come up in discussions about network performance are throughput and goodput. While these terms may seem similar, they highlight different aspects of your network’s efficiency and misunderstanding them can lead to poor decision-making that can impact the way you manage your network and your business’ resources.

Have you ever been in the middle of an important video call, only for it to glitch or freeze out of nowhere? Or did an application suddenly slow down right when you needed it most? These frustrating moments can often be caused by something hidden in the background: packet bursts. But what exactly are packet bursts, and why do these sudden surges in data traffic catch you off guard when your network seems steady? Are they just random spikes in the data flow, or is there something deeper causing them?

Are you tired of constantly dropping calls or struggling to hear your loved ones on the other end of the line? Fear not, because we're here to talk about the one thing that can make or break your VoIP experience: MOS score. No, we're not talking about the fuzzy creature from Star Wars - we're talking about the Mean Opinion Score, the nifty little metric that can help you measure and improve the quality of your VoIP calls.