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Microsoft 365

The latest News and Information on Microsoft 365 and related technologies.

Office 365 E3 vs Office 365 E5

In today’s fast-paced business environment, cloud-based productivity solutions have become essential tools for organizations of all sizes. These platforms offer a range of benefits, including improved collaboration, enhanced accessibility, and reduced IT overhead. At the forefront of this digital transformation is Microsoft 365, a comprehensive suite of productivity applications and services designed to empower businesses in the modern workplace.

What Customers Love About Exoprise

At Exoprise, we always listen to customers’ input and ensure they have the best experience possible. Our customer success, support, and engineering teams have been hard at work, collecting this feedback and insights to identify the functionality and features loved by our customers. Today, we’ll be sharing the top five favorites that have been brought to our attention in recent conversations.

Microsoft 365 and Azure Network Service Front Doors

As businesses increasingly rely on Microsoft SaaS and Azure-based applications to support their distributed workforce, ensuring optimal performance and user experience becomes crucial. With complex corporate network architectures like SDWAN, Secure Access Service Edge (SASE), or Cloud Access Security Brokers (CASB), and a reliance on Microsoft’s vast network architecture, monitoring and troubleshooting performance issues can be challenging.

Why Microsoft Teams 'Maturity' Matters

Maturity models have proved to be powerful tools for assessing performance and driving improvement in a wide range of industries and disciplines from cybersecurity and quality control to project management and HR. With hybrid and remote work here to stay, organizations now have a new kind of maturity to aspire to, one that has a significant and direct impact on business results: virtual collaboration maturity.

Teams V2 Synthetics and Real-User Monitoring Support

With the release of Microsoft Teams 2.0 and the Classic Teams client nearing its EOL (end of life), we were eager to explore the changes that Teams 2.0 brought about. Today we will look into the new features and architecture of Teams 2.0 as well as provide insight into the changes and improvements to the CloudReady Teams Messaging and Teams AV sensors.

Mastering Microsoft Teams: Strategies of Industry Leaders

Delve into the advanced strategies that industry leaders use to manage Microsoft Teams. Explore the three main hallmarks that set these leaders apart and elevate them to the top of the Microsoft Teams maturity pyramid: End-to-End Visibility: See how comprehensive visibility across the entire network, from the data center to endpoints, helps identify and troubleshoot issues effectively.

Are you Delivering an Industry Leading Microsoft Teams Experience?

Discover how industry leaders achieve top-tier Microsoft Teams performance by mastering three key hallmarks of Teams maturity. End-to-End Visibility: Understand the importance of comprehensive visibility across your entire network, enabling effective issue identification and troubleshooting.
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SaaS and Microsoft 365 Service Level Agreement Credit Recovery

In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We'll also go over the typical information required by SaaS vendors, how to collect this information, and how CloudReady synthetics can expedite the SLA credit recovery process. SLA credits are a type of compensation to customers by service providers when service providers fail to achieve the agreed-upon service levels. These credits are applied to customer accounts as monetary refunds or credits to be used for future services.

Integration for Microsoft Teams Now Available!

If your team is on Microsoft Teams then it's time to team up with Dead Man's Snitch to bring our alerts out of your inbox and into your team's chat. Adding an alerting integration with Microsoft Teams should take only a minute or two. You can find step by step instructions in our Microsoft Teams documentation. Microsoft Teams joins our growing list of integrations from Slack to Mattermost to Opsgenie and beyond.

ConnectWise PSA Integration

In this video, we will be reviewing the ConnectWise PSA integration along with it's benefits. We'll also walk you through the configuration process to quickly configure the integration. The ConnectWise PSA integration allows for tickets to be automatically created and closed upon Exoprise Alarms being triggered. With tickets being created in ConnectWise PSA, you can begin automatically assigning tickets based on the alarms triggered in Exoprise using workflow rules.