Operations | Monitoring | ITSM | DevOps | Cloud

Even a few seconds of delay in your network can be the difference between closing a deal on a video call, or watching it buffer into oblivion. These delays, known as latency spikes, are unpredictable surges in the time it takes for data to travel across your network. Whether you're running a cloud-based CRM, managing VoIP calls across offices, or supporting remote teams on Microsoft Teams or Zoom, latency spikes can disrupt productivity, hinder performance, and lead to a flood of support tickets.

Your mission, should you choose to accept it, is to prevent network downtime before it takes your business offline. The threat is real. One moment, your network is up. The next calls drop, websites freeze, apps stall, and customers vanish. You hear the dreaded question echoing across departments: “Is the network down?” You’re not alone.

Slow Zoom calls, dropped VPN connections, and lagging applications sound familiar? These common network frustrations often stem from underlying performance issues that could be diagnosed and resolved with the right data. For IT professionals, raw network metrics alone aren’t enough. To truly optimize performance, you need network statistics: aggregated, analyzed, and interpreted insights that turn numbers into actionable decisions.

Internet latency, the often-overlooked delay between sending and receiving data, can mean the difference between a flawless video conference and a frustrating, glitchy mess. Measured in milliseconds (ms), these microscopic delays accumulate, creating tangible performance issues across all online activities.

You’ve optimized your QoS settings, fine-tuned your firewall, and even upgraded your bandwidth, but what happens when your network gets hit with 10x the normal traffic? Will it hold up, or will it buckle under the pressure, leaving your users staring at spinning wheels and timeout errors? If you’re an IT pro, you know outages don’t happen during idle hours. They strike when traffic spikes.

As an IT professional, you know that Microsoft Teams is only as good as the network it runs on. Poor call quality (choppy audio, frozen video, or sudden disconnections) can disrupt productivity and frustrate users. But how do you pinpoint the root cause? The answer lies in monitoring Microsoft Teams performance metrics.

For the first time in over 3 and a half years, we’re updating our pricing. Starting June 1st, new pricing will apply to all new purchases, upgrades, and renewals and will be reflected in upcoming billing statements. This change comes as we roll out a wave of powerful new features and improvements designed to help you monitor and optimize network performance better than ever before. We know pricing updates are never taken lightly, and neither is your trust in us.

A reliable Internet connection is the lifeblood of nearly every organization. From seamless video conferences to uninterrupted data transfers and smooth online operations, the modern business world depends on a steady flow of data. However, as IT professionals know all too well, even the most robust networks can encounter connectivity issues that disrupt productivity and cause frustration.

Network capacity: So, how much network capacity does your business actually need? The answer depends on your users, applications, and growth plans. Today, we’ll calculate your network capacity requirements, avoid common pitfalls, and ensure smooth operations — whether your team is in-office, remote, or hybrid.

If your network feels sluggish, you're not alone. After years of battling slow connections, dropped calls, and frustrated end-users, I’ve learned one thing: network performance issues always have a root cause. Maybe your VoIP calls keep cutting out. Maybe cloud apps take forever to load. Or maybe your team complains about "the network being slow" — again. The problem? Networks don’t slow down for no reason.