Operations | Monitoring | ITSM | DevOps | Cloud

We're launching a ServiceNow integration in early January that brings Obkio's network monitoring capabilities directly into your IT service management workflow.

2025 was big! This year, we stopped talking about what Obkio could be and started showing what it is: a full network observability platform built for the networks you actually run. We released features that solve real problems. We showed up where network pros gather. And we proved that a Canadian-built tool can compete with anyone. Here's what happened.

Remote workers depend on VPNs to access corporate resources. When VPN performance tanks, productivity stops. The problem? Most IT teams troubleshoot blindly. They can't tell if slow performance is caused by VPN encryption overhead, ISP issues, or corporate infrastructure problems. Here's the reality: Your remote workers are calling the help desk, saying "the VPN is slow", but you have no visibility into what's actually happening on their end. You're guessing. Maybe you ask them to restart their router.

Your headquarters runs flawlessly. Zero network complaints. But your remote offices? Constant connectivity problems, dropped video calls, and frustrated employees filing help desk tickets you can't solve. Remote offices experience 3x more network issues than headquarters, yet most of the IT teams have zero visibility into what's actually failing.

Remote network monitoring is the process of monitoring and managing network resources and activity from a remote location using software and tools that allow network administrators to monitor network performance, troubleshoot problems, and ensure that the network is secure and operating efficiently.

Your remote developer can't access the VPN. Is it his home router? His ISP? Your network? You have no idea and no way to find out. This is the reality of modern IT. Your network doesn't end at your office perimeter. It extends into hundreds of homes, coffee shops, branch offices, and third-party locations you'll never set foot in. And when performance tanks, you're troubleshooting blind.

Network observability may be seen as a newer term in the world of networking, but it has become critical for managing modern distributed networks. As networks grow more complex with cloud services, remote workers, and distributed applications, traditional network monitoring approaches no longer provide sufficient visibility into network health and performance.

A decade ago, network monitoring was straightforward. You had a data center, some branch offices, MPLS circuits connecting everything, and a handful of applications running on-premises. Set some SNMP thresholds, configure a few alerts, and you were covered. When something broke, the problem was usually obvious: a failed switch, a saturated link, a misconfigured router. Today's networks bear zero resemblance to that world.

VoIP jitter is the variation in packet arrival time during voice calls, measured in milliseconds. When voice packets travel across your network at inconsistent intervals; some arriving faster, others slower—you experience jitter. Acceptable jitter for VoIP is 30 milliseconds or less. Above this threshold, you'll notice choppy audio, robotic voices, delays, and call drops that disrupt business communication.

For those who don't know Obkio, we're a synthetic Network Performance Monitoring, Troubleshooting and Diagnostics platform. We help network teams identify, diagnose, and resolve performance issues across distributed networks, from remote offices to cloud applications. For years, we've focused on what we do best: agent-to-agent performance monitoring.