Operations | Monitoring | ITSM | DevOps | Cloud

At Almaden, our mission with Collective IQ (CIQ) has been about moving IT from a reactive “firefighting” mode to a proactive, data-driven approach that anticipates impacts to employee productivity. But to build an AI-powered platform that helps other companies work smarter, we have to work smarter ourselves. We also need to deliver responsible solutions which don’t compromise corporate privacy goals.

For decades, companies measured IT efficiency through technical indicators: servers up, systems online, equipment working. But does that actually mean a good experience for the people doing the work?