Operations | Monitoring | ITSM | DevOps | Cloud

Discover how AI transforms ITSM workflows and elevates your support team. In this video, an IT leader shares why they recommend Ivanti ITSM for its ease of workflow setup and how they are using AI to automate and amplify their service desk. From AI-powered troubleshooting that intercepts support calls before they reach technicians, to automated knowledge article generation, incident correlation, incident summarization, and AI-enhanced customer communications, see real use cases in action.

Adrian Moore, Head of IT Customer Support at the University of the West of England, supports 50,000 students and 5,000 staff across a complex mix of professional services, academic researchers, and student devices. In this testimonial, he shares how Ivanti Neurons for ITSM and Ivanti Neurons for ITAM — used together for over a decade — have fundamentally changed how his team delivers IT support.

Gain cyber resilience with ACSC Essential Eight strategies Simplify Essential Eight compliance and cyber resilience with Ivanti and see how to reduce the attack surface with discovery, patching and privilege control —without the added complexity.combine asset discovery, vulnerability management, patching, application control, privilege management, and compliance reporting.

AI doesn’t fail because it’s not smart enough—it fails because it can’t see the full picture. In this video, Sterling Parker, Ivanti’s SVP of Technical Solutions and Services, explains why fragmented and "dirty" data is the biggest obstacle holding AI back for organizations today. When AI pulls from disconnected systems, it’s forced to fill in the gaps with its own intelligence, leading to hallucinations and outcomes that are hard to trust. Sterling breaks down how these "cracks in the foundation" can actually create new security vulnerabilities when scaled too quickly.

Empower your level-one analysts to resolve endpoint issues on the very first call — no escalation required. Ivanti Neurons Workspace delivers a 360-degree, real-time view of every device, user, application, and service in your IT estate. Learn more at ivanti.com.

AI is more than just a tool—it's a transformative experience for the modern workforce. But as employees "run fast" to adopt AI, a critical gap is forming between innovation and safety. In this video, Brooke Johnson, Ivanti’s Chief Legal Counsel and SVP of People and Security, discusses the "natural tension" between AI excitement and the necessity for responsible, secure implementation. With only 25% of employees reporting consistent policy adherence, the risk of "Shadow AI"—unsupervised tool use—has never been higher.

The "Patch Apocalypse" is here. With the rise of advanced AI models like Mythos and Project Glasswing, the window for exploiting software vulnerabilities has shrunk from weeks to just days. Are your IT operations and security protocols ready for this new normal?

AI is moving faster than ever, but is your governance keeping up? In this video, Brooke Johnson, Ivanti’s Chief Legal Counsel and SVP of People and Security, breaks down the critical gap between AI adoption and responsible scaling. While speed is rarely the issue, trust and accountability are becoming major roadblocks for IT teams. We explore why nearly 70% of IT pros have witnessed AI hallucinations and how unclear ownership can stall even the most advanced AI initiatives.

Our July 2026 release incorporates the latest mobile device management features to secure the user, device, security and network so that enterprise data is protected, personal privacy is respected, and users have the access they need to be productive. What you’ll learn: The Modern Threat Landscape: Understand the latest mobile-specific threats, from sophisticated phishing attacks to malicious apps.

Ivanti is continuing to advance endpoint security, patch management and is introducing Predictive Remediation for Q3 2026 — with releases that improve visibility, reduce manual work, expand platform support and help teams move faster from risk identification to action. Here’s what’s new: Ivanti Device and Application Control: Enhanced logging controls help reduce unnecessary disk usage by letting administrators enable, disable or delete sdcevent.json generation based on operational needs.