The latest News and Information on IT Networks and related technologies.
“Work from anywhere” is now a common occurrence. With so many companies now dependent on a distributed workforce, IT teams need to be able to quickly diagnose and troubleshoot WiFi problems. Moreover, they, themselves, are often working remotely. In order to successfully do their jobs, consistent WiFi is obviously essential for remote workers.
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An outstanding customer experience is one that keeps customers coming back, while spreading the word about their experience. Your applications are the heartbeat of that service delivery experience for both customers and other end users. When the experience wows, customer satisfaction grows.
As consumers, we are all intimately aware of our individual dependence on the internet. Now consider that dependency and apply it to the business-critical services that your company uses daily. Nearly overnight, companies are at the mercy of the internet, a network of public networks as nearly all employees work remotely and apps that were once hosted internally move to external SaaS providers.
It was at the turn of the millennium. I was one of the first engineers entrusted with the job of installing Network Computers, the thin client that Oracle had just introduced as an alternative to personal computers. During the process, as I described the benefits of network computing and three-tier architecture to customers, there was a palpable skepticism all around. Twenty years have passed since. Client-server gave way to three-tier architecture, and with the internet came cloud computing.
