Operations | Monitoring | ITSM | DevOps | Cloud

In final section of the PagerDuty 101 series, learn how to set up services and integrations for your PagerDuty instance.

Product Managers Jake and Forrest are back to share exciting new improvements in the 4.16.0 release of PagerDuty Process Automation. Big news in this release: your Process Automation Enterprise Runners can now access secrets from HashiCorp Vault services local to the Runner. Jake shows us how it’s done.

Product Managers Abby Allen and Vivek Raj Saxena join Engineering Manager Girish Shankarraman to talk with Mandi Walls about the challenges and regulatory environment of SMS notifications. SMS is a popular notification channel for PagerDuty users but other types of notifications can get you important information faster.

Event data isn’t always helpful. Instead of parsing this by hand and hoping you’re reading it right, enrich these incidents. Add key fields that tell you exactly what’s happening immediately with Event Orchestration.

Some incidents resolve themselves without any intervention. Getting alerted for these incidents is just an interruption that you don’t need. Pause incident creation and only get alerted if the incident doesn’t resolve in the usual timeframe with Event Orchestration.

Have events that you know should go to one team or another based on set criteria? Stop bouncing those from team to team and immediately route them to the right person dynamically with Event Orchestration.

Some events are just informational. Do they need to wake you up or interrupt you from other work? No. Suppress them with Event Orchestration.

Kick start your incident response with the right context. Populate incident notes with wikis, runbooks, or additional notes to reduce tribal knowledge and codify response processes with Event Orchestration.

In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort.

In this episode, Mitra shares a bunch of valuable insights in how to successfully adopt generative AI, from selecting use cases that deliver value, having foundational data infrastructure in place, to having design and privacy guidelines. Grab a paper and pen and take some notes!