At SupporTrends, hearing and acting on customer feedback is the cornerstone of their mission, and we’re amazed to see how they use Looker to harness this feedback. Recently, Oliver Rowen, SupporTrends Founder, sat down with our team to share why he believes customer feedback is a critical — yet underutilized — resource.
Everyone at Splunk is very proud of the amazing things that our customers and partners do with their data. It is always extra special when one of those organisations is really doing good and looking after us all in our daily lives. I’m delighted to share one of those stories from the Derbyshire Fire & Rescue Service (DFRS) who is using Splunk as its data-driven SIEM.
It’s one thing to simulate your disaster recovery and business continuity response; it’s quite another to have to stress test your plan for real and at scale. Recently we chatted with Norman Cave-Browne-Cave, IT & Facilities Manager at Lawton Communications Group, the guy in the hot seat when the lockdown came. The task fell to Norman to maintain business as usual for his team in the UK, US and Australia. Here, he reflects on his experiences.
It’s always a great feeling to learn another customer win story, but it’s especially exciting when you’re a customer in return! That’s the fun I had talking with Greenlight to learn how the company relies on StackRox to protect its Kubernetes applications. Greenlight has a cool mission: teach kids about financial literacy, encouraging them to create a budget and helping them reach savings goals.
As one of the leading grocery delivery services in India, Grofers needed to make massive fulfillment adjustments as demand rocketed due to an entire nation sheltering in place to help control the spread of infection during a global pandemic. For the Grofers team, providing much-needed grocery delivery service is as much of a technical challenge as a human resources one.
Itero – a digital intelligence agency based in Riga, Latvia – is named after the latin word for organizing and standardizing processes. In that spirit, they offer business software implementation, graphic design, web development, and online marketing services that help their customers increase traffic, improve sales, and boost customer engagement.
On the surface, food delivery service seems straightforward. However, creating a food delivery startup is more like building a transportation and logistics company than pizza delivery. Coordinating web and mobile applications for seamless ordering, tracking, and delivery, all within razor-thin service windows, takes an unprecedented level of complexity (when you get it right). And once you begin to scale service, the technical challenges become even greater.
In a galaxy far, far away, and not too long ago, I joined uShip as a DevOps Engineer where the scope of our team was to manage everything from the CI/CD pipeline of our monolith to all of the application configuration in dev and prod, all while maintaining the infrastructure of the supporting products (CDN, APM, logging, etc). I inherited a huge monolithic environment with no documentation, and everyone was operating on tribal knowledge. You’ve probably heard this story hundreds of times.
Did you know that Grafana pairs well with a fine wine? That’s what machine learning company ML6 discovered when they worked with their client Accolade Wines, an award-winning Australian vintner whose goal was to decrease the waste produced in its global operations. “Accolade Wines is really focused on being as efficient as possible,” says Rebecca Brooke, ML6’s team leader in the U.K. “They’re always looking at minimizing their environmental impact.”