Operations | Monitoring | ITSM | DevOps | Cloud

For every customer who has an existing DX NetOps solution deployed, an upgrade can be a daunting task. Even for seasoned administrators, the process of logging into each box, running the pre-checks, and then executing the installers can be tedious. With the solution’s support for zero-touch administration (ZTA), the effort becomes easier. Now, you can plan, test, and then finally upgrade your deployment versions in one session.

In order to deliver its differentiated, boutique level of customer care services, the team at ResultsCX has had to navigate some challenges in recent years that teams in many organizations can relate to. The organization relies extensively and constantly on its network connections—and outages and poor performance can be a big problem. This post offers an introduction to the challenges the company was facing, and it reveals how AppNeta by Broadcom delivered the solution they needed.

Imagine you’re in the middle of a phone call, and suddenly, the conversation cuts out for a moment. You miss a word, a sentence, or even an entire part of the discussion. It’s frustrating, right? This interruption is similar to what happens in a network when data packets are dropped and fail to reach their destination. These interruptions are known as network packet drops.

SaaS services are one of the biggest drivers of OpEx (operating expenses) for modern businesses. With Gartner projecting $247.2 billion in global SaaS spending this year, it’s no wonder SaaS budgets are a big deal in the world of finance and IT. Efficient SaaS utilization can significantly affect both the bottom line and employee productivity.

Kentik’s Director of Internet Analysis uses BGP to see how the internet of Afghanistan has changed in the three years following the US military’s departure.