Operations | Monitoring | ITSM | DevOps | Cloud

AI in network operations has moved past the demo. In some shops it's already cutting detection time and clearing the alert noise that used to bury the engineering team. In others, a promising rollout has quietly stalled the moment it met production. That difference between the two rarely comes down to the model, it comes down to how the AI gets integrated into the network and most importantly, the team around it.

Last year, Lumen shared its AIOps roadmap. This year: two updates. First, how Lumen's thinking on AI-era org design has shifted — including why the instinct to cut junior headcount is a trap, and what sustainable team structures look like instead. Second, what Lumen built as a result: a single AI core (AskGreg) extended into a customer-facing email agent (NORA), a chatbot, and an in-progress voice agent — all leveraging the same modular platform. Live video demos show the system diagnosing network problems from alarm data and driving real-time network decisions. The closing thesis ties it together.

Password resets are a perfect starting point for agentic automation. See how Resolve Agent Lab builds an AI agent that verifies users, resets credentials, and closes the loop automatically.

Password resets are a perfect starting point for agentic automation. See how Resolve Agent Lab builds an AI agent that verifies users, resets credentials, and closes the loop automatically.

See how Skylar Automation transforms incident response by orchestrating workflows across the tools your teams already use. In this demo, watch Skylar Automation respond to a critical service degradation by automatically creating a ServiceNow incident, paging the on-call engineer in PagerDuty, notifying the Microsoft Teams operations channel, and keeping updates synchronized across platforms. With Skylar Automation, teams can.

Get a sneak peek video of how Selectors Agentic platform is going to transform modern network operations.

Geographic Maps in Skylar One give IT teams a faster, more intuitive way to understand infrastructure and service health across distributed environments. In this walkthrough, Brian Harding, Director of Product Management at ScienceLogic, demonstrates how to create and configure a Geographic Map in Skylar One. See how to create locations, align devices and services, use filters to control what appears on a map, and visualize infrastructure health based on real-world locations.

Location Management in Skylar One gives IT teams a centralized way to create, maintain, and organize location data, building the foundation for trusted geographic visibility across distributed environments. In this walkthrough, Brian Harding, Director of Product Management at ScienceLogic, demonstrates how to create and manage locations in Skylar One. See how teams can define locations, associate them with the right organizations, and use accurate latitude and longitude data to establish the geographic context needed for devices, services, and Geographic Maps.

AI agents are moving fast. For enterprises, the bigger question is how to make them useful, trusted, and safe enough to take action. In this episode of Agents of IT, Zach Austin and Ian Coppock unpack what it takes to move from experimenting with AI to operationalizing agentic AI across the enterprise. They explore why organizations are racing to deploy AI before defining the problems they want to solve, why governance and scoped responsibilities are critical, and why the real value of AI comes from fixing and orchestrating the workflows underneath it.

If your enterprise is failing at AI, it isn’t because you picked the wrong tools. You're failing because you're trying to layer AI on top of legacy systems without changing anything underneath.

What are the best IT orchestration tools for ITSM? Compare Resolve, ServiceNow, PagerDuty, BigPanda, and Splunk ITSI across workflow automation, governance, integrations, alert correlation, incident response, and enterprise scalability. In this video, you’ll learn: These platforms are not identical. Resolve focuses on orchestrating workflows across systems. ServiceNow centers automation around ticketing and CMDB governance. PagerDuty specializes in incident response. BigPanda focuses on event correlation and triage, while Splunk ITSI provides service intelligence and event analytics.

How will AI reshape managed services? The next chapter of managed services won't be measured by how fast teams react to alerts, but by how well they anticipate and prevent them. ScienceLogic CEO Dave Link and Paul Neiswinger, VP of Global Managed Services at Insight, a leading Solutions Integrator that helps clients solve technology challenges by combining the right hardware, software, and services, discuss the shift from reactive operations to proactive, outcome-driven service, and what it takes for leaders to get there.