Operations | Monitoring | ITSM | DevOps | Cloud

We’re excited to announce that ilert now offers a native integration with Livewatch, unlocking seamless incident escalation from monitoring to response. Starting today, all alerts generated by Livewatch can be automatically ingested, grouped, escalated, and managed from within ilert – closing the loop between detection and resolution.

ilert now offers a native integration with Apica that connects telemetry events to ilert’s alerting, on-call, and incident communication. It helps SRE, DevOps, and IT operations teams turn detection into action faster, reduce alert noise with the aid of AI, and keep stakeholders informed without unnecessary notifications.

‍ The ilert AI Voice Agent is designed to transform how on-call engineers handle urgent calls. Instead of waking engineers at 3 a.m. with minimal context, the AI Voice Agent collects essential details first and routes calls intelligently based on relevant, up-to-date information. ‍ The agent works hand in hand with ilert’s Call Flow Builder – a visual tool that lets users design custom call flows by connecting configurable nodes.

‍ On August 2, 2025, a key part of the EU AI Act comes into force. It has serious implications for how you manage incidents related to artificial intelligence. ‍ While the full regulation will not apply until 2026, new obligations for providers of general-purpose AI (GPAI) models begin this summer. If you are building or deploying AI-powered services in Europe, the clock is ticking.

‍ Managed Service Providers (MSPs) and IT service providers face growing complexity in monitoring client systems – especially when multiple tools are in play. When every minor issue triggers an alert, operations teams quickly drown in noise. ‍ This article shows how ilert’s intelligent alert grouping cuts through that noise by automatically correlating related alerts from the same alert source – reducing alert volume, ticketing overhead, and response time. ‍

As you know, we've introduced a major update in recent months – ilert Responder – the AI Agent that helps you run root cause analysis during incidents and provides recommendations toward faster resolution. That's not all, and there are way more powerful features to share with you. Feel free to reach out to us via chat or at support@ilert.com if you have questions or if you want to propose a feature or improvement.

‍ AI already transforms how we detect, respond to, and resolve outages. Traditional workflows often force responders to switch between dashboards, shift through logs, and coordinate across fragmented channels under stress. This reactive, manual approach leads to slower resolution, higher operational costs, and burnout, especially as IT systems grow more complex. ‍ At ilert, we are not just discussing the future of incident management – we are actively building it.

Imagine it’s 2 AM and a critical system flatlines without warning. A bleary-eyed on-call engineer scrambles to restore service, shielding customers from a major outage that could torpedo your next Service Level Objective (SLO) review. Yet when daylight returns, debates over fair on-call compensation start all over again: What’s “just” pay for sleepless nights, unpredictable pings, and rapid-fire incident responses?

Imagine incidents resolved through insights, not manual investigations. ‍ Picture an incident management future where you're never alone during critical alerts. Imagine your best engineer always available, tirelessly investigating issues, analyzing logs, correlating metrics, checking recent code changes, and delivering actionable insights, instantly. Today, ilert is stepping boldly into this future with our first intelligent agent: ilert Responder.

‍ The ilert mobile app is primarily used by responders to receive notifications about critical alerts, react to them on the go, and check their current on-call status. It has various capabilities, including critical notifications via push, quick actions for alerts, and critical alert settings. The app enables responders to view their current on-call shifts and escalation policies, take on-call shifts from somebody else, and create coverage requests to ask for on-call shift handover from a colleague.