Operations | Monitoring | ITSM | DevOps | Cloud

Most teams already know a lot about production. They have dashboards. They have traces. They have alerts. They have enough telemetry to explain what happened after an incident and enough graphs to argue about it for the rest of the week. Then they go to test a change and start from scratch. The integration tests hit a hand-written mock that returns {"status": "ok"}. The load tests replay a CSV somebody exported months ago. Staging is close enough to production right up until it matters.

Employee offboarding looks simple from the outside. Someone gives notice, HR processes the paperwork, and IT handles the rest. In practice, "the rest" is where things get complicated. A single departure can touch dozens of systems, and the handoffs between them (between HR and IT, between tools, between teams) are exactly where access stays on longer than it should, steps get missed, and audit findings show up months later.

In December 2025, we announced our intention to introduce pricing for self-hosted runners so we could provide stronger support and keep investing in new features and ongoing improvements. You’ve told us that having a free option is important. As a result, we’re introducing a new operating model that lets you continue using self‑hosted runners for free with the option to upgrade to a paid premium runners tier as your needs grow.