Operations | Monitoring | ITSM | DevOps | Cloud

When your incident response process is centered around a service catalog, responders are able to more quickly pinpoint the service or functionality that’s down, bring in the team or experts, and then get to solving the problem faster. Saving even a few minutes can have a big impact on decreasing the costs around incidents and outages, so having up-to-date service details at your fingertips can make all the difference.

Does it not strike you as strange that even after the world has coped with the COVID crisis, work from home did not end? We shall not examine the reasons behind the continuation of work-from-home culture. However, it is important to be cognizant of the fact that work-from-home is here to stay, and organizations need to adapt to it quickly. One of the major concerns for organizations today is onboarding new work-from-home employees.

Just about everything you interact with digitally is enabled by the cloud. Whether you’re doom-scrolling on Instagram, binge-watching on Netflix, ride-hailing on Uber, or downloading super-cool cloud podcasts (hint, hint) on Spotify, you’re using the cloud. But most people don’t have any idea what the cloud is, where it came from, or what we, as a species, spend on it.

For Amazon to survive, they needed the cloud. But they had to invent it — and creating the cloud meant overcoming obstacles fundamental to the nature of software development at the time.

An easy way to understand what the early cloud did is to think of it like a public utility. The same way buildings depend on a common set of utilities — gas, electricity, and water — software projects depend on a common set of services: compute, storage, and database. “Compute” refers to the power it takes to run the software.

HaloPSA is a modern and intuitive all-in-one professional services automation (PSA) solution, designed for service providers. HaloPSA’s cloud platform helps you manage your entire business, modernize customer experience and automate your service. If you use HaloPSA for PSA requirements, you can integrate it with Squadcast, an end-to-end Incident Response and Reliability Workflow platform, to route detailed alerts from HaloPSA to the right users in Squadcast.

Cattle, not pets is a DevOps phrase referring to servers that are disposable and automatically replaced (cattle) as opposed to indispensable and manually managed (pets). Local development environments should be treated the same way, and your tooling should make that as easy as possible. Here, I’ll walk through an example from one of my first projects at incident.io, where I reset my local environment a few times to keep us moving quickly.

If you’re responsible for overseeing a network infrastructure, but you’re not always on-site to complete tasks and tackle issues in person, you need the right tools to empower you in your admin efforts. There’s a diverse array of resources out there which will enhance your network management capabilities, even when you’re working remotely. Here are just a few examples of must-have apps for you and your team in this context.

Every time your company onboards a new client or releases a new product, your cloud bill will grow. In fact, it doesn’t take a large event at all to see a spike. Whenever your company changes direction even slightly, it can affect the bottom line. Add to that factors such as economic inflation and increased demand for high-speed, high-power cloud services, and it may seem like each month’s cloud bill is higher than it was before. If that’s the case for you, you’re not alone.

Platform engineering is the practice of automating infrastructure operations and enabling self-service infrastructure capabilities within collaborative Dev, Ops and QA teams. It involves designing and building platforms, technologies and workflows that enable self-service capabilities to automatically manage, provision and operate complex modern software architecture environments.