Operations | Monitoring | ITSM | DevOps | Cloud

What if IT issues could be resolved before a ticket is ever created? In this episode of Tech Transformed, Sean Heuer, CEO of Resolve Systems sat down with host Shubhangi Dua of EM360Tech to explore the groundbreaking concept of Zero Ticket IT. Heuer explains it's not about solving tickets faster—it's about eliminating the need for them entirely. Together, they dive into how agentic AI and intelligent automation are reshaping the future of IT operations, moving away from reactive models and towards seamless, proactive resolution.

Watch a demo of RITA, the first AI Agent powered by Resolve Actions. RITA brings smart, real-time assistance to IT ticket handling, where delays often occur. From auto-populating ticket fields and translating user inputs to generating new knowledge articles, RITA enhances the efficiency and accuracy of every support interaction.+ Increases first call resolution rates+ Scales your service desk capacity while retaining quality.

Our visual workflow designer does more than just offer drag-and-drop convenience—it sets the stage for long-term automation comprehension.

This demonstration shows how Resolve automates the remediation of unreachable web application. This alert is generated by BigPanda and Resolve workflows automatically diagnose the issue and remediate it without human input, creating a loop of self-healing IT. This workflow is built with Resolve's drag-and-drop designer, streamlines tasks like creating a ticket, updating monitoring tools, diagnosing issues, and performing remediation steps.

This demonstration showcases an automated workflow in Resolve Actions to fix high latency between an application server and a database server. The workflow is triggered automatically with a BigPanda alert. The automation responds to the alert, creating a ticket, providing real-time updates, and performing diagnostics. It checks for issues like network interface problems, CPU utilization, and memory to identify and fix the root cause.

This incident resolution demonstration showcases how Resolve leverages language learning models (LLMs) like ChatGPT to enhance IT process automation. This example focuses on a network bandwidth issue, and how Resolve workflows speeds up incident resolution with minimal human input. What you'll learn.

A great 3 minute video that demonstrates Resolve's capability to integrate with ServiceNow and incorporate Guided Procedures (interactive knowledge articles, blended with automation).

A great 3 minute video that demonstrates the Resolve Actions platform capability to integrate with ServiceNow and incorporate Guided Procedures (interactive knowledge articles, blended with automation).