Operations | Monitoring | ITSM | DevOps | Cloud

Resolve CEO Sean Heuer and COO Ari Stowe break down how agentic AI is redefining enterprise IT, by enabling digital “FTEs” to collaborate, make decisions, and drive a Zero Ticket IT future.

At Innovate Americas Dallas, Ari Stowe, Resolve COO and Carla Ely, Grokstream Channel Development Manager joined industry leaders to discuss how AIOps and agentic automation are reshaping IT operations for a Zero Ticket future. In this dynamic session, they explored how AI-driven event correlation, predictive remediation, and autonomous workflows are transforming how enterprises detect, diagnose, and resolve issues before they ever become tickets.

See RITA, Resolve’s intelligent IT automation agent, in action as it handles one of IT’s most repetitive tasks: assigning and removing licenses. In this quick demo, RITA interprets a plain-language request, validates user details, and executes the license assignment automatically; no human intervention needed. Then, watch how just as easily it removes a license, showcasing true end-to-end automation that saves time, eliminates manual errors, and frees IT teams to focus on higher-value work.

RITA, Resolve’s AI IT agent, automates license requests instantly with no tickets and no waiting. See how Zero Ticket IT transforms service desk efficiency.

Say goodbye to service desk tickets for simple access requests. In this Zero Ticket IT demo, watch how RITA, Resolve’s AI-powered virtual agent, automates the process of adding and removing users from email distribution lists in seconds.

In this episode of Agents of IT, we’re joined by Avro Chatterjee, Director of Site Reliability Engineering and Tools at Altus Group, to unpack what it really takes to transform IT from a service provider into a strategic business partner.

“How do we build a truly agentless helpdesk?” Resolve CEO Sean Heuer breaks it down. RITA + Espressive = 30–40% fewer tickets AI agents that actually resolve The future of Zero Ticket IT.

Traditional IT operations are struggling under the weight of manual processes, growing complexity, and escalating expectations for employee experience. Without agentic AI driven by an intelligent orchestration engine, organizations risk falling behind. That’s why Resolve and Espressive have joined forces. Together, we’ll deliver the industry’s most advanced AI agents for enterprises, combining conversational intelligence with powerful automation to eliminate tickets end-to-end.

#itautomation #podcast #automatedsolutions #artificialintelligence

Welcome to the very first episode of Sean and Ari’s Hot Takes! AI agents are everywhere, but are they really ready for enterprise IT? In this episode, Resolve CEO Sean Heuer and COO Ari Stowe sit down with in-house guest Ian, flipping the mic for a hot-take-heavy discussion on the evolution of AI agents, what “production-ready” really means, and why context and guardrails matter more than hype. From real-world automation wins to the misconceptions about AI “black boxes,” we break down.