Operations | Monitoring | ITSM | DevOps | Cloud

I see it daily in my role, IT organizations are paying for best-of-breed monitoring tools but struggle to tie the pieces together between these siloed systems. The wound of these silos is further punctured when incidents arise. Incidents are costly for so many reasons, like wasted company resources, potential revenue loss, customer satisfaction, employee burnout, etc. This is exactly why BigPanda exists, to apply AI to the complex problems IT operations, NOC, SRE, and DevOps teams face daily.

We often see questions about how to template alerts. In Grafana, you can template information about your alerts with custom labels and annotations, and you can also template how notifications look and what information they contain with notification templates. Many users confuse the two, despite being separate features with different use cases.

When it comes to time-sensitive events, instant, reliable communication is key. In the past, pagers were relied on for quick communications as they allowed people to communicate on the go and without access to a landline. But today, the availability of cellphones has made the portability of communication devices a standard feature, and communication technology has advanced significantly, begging the question – What is the use for pagers today?

Several challenges impact customers and operations of utilities and energy companies, including aging infrastructure, cybersecurity threats, inclement weather, operational failures and transmission interruptions. These challenges can cause prolonged service disruptions, potentially leading to customer attrition and irreversible damage to businesses. Responding quickly and efficiently to incidents is critical to minimize damages or contain potentially dangerous scenarios.

Not everyone on your team lives in LogicMonitor — some might never go into the platform! But that’s okay because LogicMonitor’s Alert Integrations are designed with extensibility in mind. LogicMonitor’s flexible approach to alerts ensures that you receive alerts in the place you work, alerts are routed to the right team member, and you are not overwhelmed by alert storms or alert fatigue.

Shouldn’t your alerts be doing more of the work for you? A noisy channel with every alert from hundreds of monitors and microservices is a chaotic place to actually find the incidents that are impacting your customers. And it still requires a heck of a lot of human intervention. We think it’s time for something better. Today we’re releasing Alert Routing: the next phase of worry-free automation from FireHydrant.

On-call management is a process for managing after-hours support. Cloud on-call scheduling tools allow self-service and mobile access. Multi-channel communications (email, SMS, phone, mobile push notifications and chat) ensure that the alert gets through. AlertOps sends rich alerts, so the on- Call support engineer has all the information they need to know.

An alert escalation can be triggered when the primary support engineer does not respond to or acknowledge an alert within the escalation policy time limit. Keeping managers and stakeholders informed during an incident can help improve confidence in the support team. Once an escalation policy has been established, alert escalations can be automated to ensure consistency.