Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Mattermost release v5.29 is now available: Incident Management, Mattermost Cloud & more

Mattermost release v5.29 is generally available today. In addition to offering bug fixes for increased stability, the new quality release features the general availability of a pre-installed incident management application, channel moderation settings, and Mattermost Omnibus.

Running Operations Is Hard. PagerDuty + Rundeck Are Here to Help

Rundeck has now joined forces with PagerDuty. What pulled us together? Our shared vision for improving the work lives of those who run modern digital services. As a co-founder of Rundeck, I’d like to provide my perspective on why Rundeck becoming part of the PagerDuty family is a perfect fit for our collective user communities. No matter if you are on a “you build it, you run it” DevOps team or part of a centralized Ops team—operations work has always been difficult.

Secure mobile Authentication with Azure Active Directory

Enterprise Alert is the premier solution for reliable, targeted, and accountable Alerting. At Derdack, we have always aimed to provide the best possible security combined with an easy to use User interface. Part of this UI is the Enterprise Alert mobile App which supports secure 2-factor authentication by integrating with ADFS.

AIOps: Beyond the Hype - It's Not Hollywood AI

Many AIOps initiatives experience difficulties due to unrealistic expectations and a lack of a clear AIOps strategy. What is the reality beyond the AI hype, and how do we make these initiatives a success? Join us in this CTO Perspective discussion with Jason Walker, Field CTO at BigPanda, to find out.

Measure Customer Value with Self-Service Observability

DevOps practices, and the teams that implement them, are becoming increasingly critical to the value which any company provides its customers. This was the key message throughout a recent fireside chat between DevOps Institute Chief Ambassador Helen Beal and Moogsoft VP of Product and Design Adam Frank. A great paradox of the digital era is that, once written, software is invisible to those who write it.

Automation: The Key to Modern IT

Automation is everywhere in our day-to-day IT practices. Many of the processes that have been created for managing hardware and software components were designed, or at least initiated, in a time when managing only a few instances of an application was the norm. When we look at the work required to create, deploy, and maintain applications at a modern scale, the shortcomings of these processes become apparent.

What is IT Operations Management (and should you prioritize it)?

IT operations management (ITOM) involves the administration of technology applications and components across an enterprise. To effectively manage your IT operations, you must prioritize capacity management, security, availability, and cost-control of all IT infrastructure and assets. Yet, doing so can put a strain on your enterprise. At AlertOps, we offer a major incident management and response platform designed to help your enterprise manage its IT operations.